Copy Audit Numeric goes to a blank line when enter is pressed & does not prompt user for info

Issue:

  • Copy Audit had been working for some time, nothing was changed but the Copy Audit no longer prompts the user for PIN Code or setup prompts. User Presses Enter key & the Copy Audit goes to a blank line & then times out and goes back to the date and time.
  • When you open the Administrator, the Copy Audit is setup properly with the prompts and is online & connected.

Resolution:

  • Delete and re-add the Copy Audit.
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