How to add Copy Audit Numeric devices across a subnet

Issue:

  • Copy Audit Communicator is installed on one subnet but the copy audit device(s) are on different subnets and the communicator cannot connect to them.

Cause:

  • The Copy Audit Communicator is not searching for the device outside of the local network.

Resolution:

  • Install the Device Installer (Contact Print Audit support for a copy) on the subnet that has the Copy Audit device attached to the copier. Note: This will not be the same subnet that the Copy Audit communicator is installed on.
  • Use the Device Installer to find the device and set the IP address.
  • The Copy Audit Communicator should now be able to add the device successfully.
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