Getting a Timeout Error when trying to add a Copy Audit NCA.

Issue:

When trying to add a Copy Audit NCA through the Copy Audit Touch module in the Print Audit Administrator, an error comes back "Could not set the options on the Copy Audit NCA. Request timed out."

CATouch4.png 34.36 KB


Cause:

The Eth/Ser switch on the back of the Copy Audit NCA is set to "Ser". The switch should be set to Eth (Ethernet) for use on a network.

Solution:

Slide the switch to the left so that the switch is on the Ethernet setting.
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Copy Audit Touch