- Knowledge Base
- Copy Audit Touch / Copy Audit Numeric
- Where to find Touch documentation
- Copy Audit Touch Timeouts
- After moving the application my Copy Audit Touch terminals have disappeared and cannot be recreated.
- Getting a Timeout Error when trying to add a Copy Audit NCA.
- How to Add a Comment Field to Copy Audit Touch Activities
- How to add Manual Activities to Copy Audit Touch
- How to change the order of Client Custom Fields
- How to create User groups to use with restrictions
- How to set costs for different page sizes in Copy Audit Touch
- How to set up the eCopy ShareScan Activity with Copy Audit Touch
- How to automatically start the Copy Audit Touch Terminal in Windows 8.1
- How to Set up User Authentication for Copy Audit Touch
- How to Track Color Copies in Copy Audit Touch
- Side pulse drop down option is greyed out
- Issue Installing Copy Audit Touch
- What are the minimum requirements for Copy Audit Touch when using a PC instead of a touch screen?
- What populates Date Printed for Copy Audit Touch jobs?
- Where do I get the IP address for a Copy Audit Terminal
- Why don't Client Codes show up in the Popup, Embedded or Copy Audit selections
- Autocolor on Toshiba 3510c and above is not available when tracking with the Copy Audit Touch
- Copy Audit Touch Card Reader Information
- Can Copy Audit Touch track scans?
- Configuration Service doesn't respond when testing with the Configuration Tool
- Copy Audit Touch Error Messages
- Copy Audit Touch Terminal Application won't launch.
- Copy Audit Touch Frequently Asked Questions
- Copier and Configuration Information that is not removed when Touch is uninstalled
Getting a Timeout Error when trying to add a Copy Audit NCA.
Issue:
When trying to add a Copy Audit NCA through the Copy Audit Touch module in the Print Audit Administrator, an error comes back "Could not set the options on the Copy Audit NCA. Request timed out."

CATouch4.png 34.36 KB
Cause:
The Eth/Ser switch on the back of the Copy Audit NCA is set to "Ser". The switch should be set to Eth (Ethernet) for use on a network.
Solution:
Slide the switch to the left so that the switch is on the Ethernet setting.
When trying to add a Copy Audit NCA through the Copy Audit Touch module in the Print Audit Administrator, an error comes back "Could not set the options on the Copy Audit NCA. Request timed out."

Cause:
The Eth/Ser switch on the back of the Copy Audit NCA is set to "Ser". The switch should be set to Eth (Ethernet) for use on a network.
Solution:
Slide the switch to the left so that the switch is on the Ethernet setting.
How did we do with this article?
Copy Audit Touch
- Knowledge Base
- Copy Audit Touch / Copy Audit Numeric
- Where to find Touch documentation
- Copy Audit Touch Timeouts
- After moving the application my Copy Audit Touch terminals have disappeared and cannot be recreated.
- Getting a Timeout Error when trying to add a Copy Audit NCA.
- How to Add a Comment Field to Copy Audit Touch Activities
- How to add Manual Activities to Copy Audit Touch
- How to change the order of Client Custom Fields
- How to create User groups to use with restrictions
- How to set costs for different page sizes in Copy Audit Touch
- How to set up the eCopy ShareScan Activity with Copy Audit Touch
- How to automatically start the Copy Audit Touch Terminal in Windows 8.1
- How to Set up User Authentication for Copy Audit Touch
- How to Track Color Copies in Copy Audit Touch
- Side pulse drop down option is greyed out
- Issue Installing Copy Audit Touch
- What are the minimum requirements for Copy Audit Touch when using a PC instead of a touch screen?
- What populates Date Printed for Copy Audit Touch jobs?
- Where do I get the IP address for a Copy Audit Terminal
- Why don't Client Codes show up in the Popup, Embedded or Copy Audit selections
- Autocolor on Toshiba 3510c and above is not available when tracking with the Copy Audit Touch
- Copy Audit Touch Card Reader Information
- Can Copy Audit Touch track scans?
- Configuration Service doesn't respond when testing with the Configuration Tool
- Copy Audit Touch Error Messages
- Copy Audit Touch Terminal Application won't launch.
- Copy Audit Touch Frequently Asked Questions
- Copier and Configuration Information that is not removed when Touch is uninstalled