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  • Print Audit Home
  • Print Audit Home

  • Knowledge Base
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  • Featured Articles and FAQ's
  • General Topics
  • General Topics
    • What product am I using?
    • Where to Find
    • Technical Support Resources
    • Where can I find details about a Product Version release?
    • External Ports used with Infinite Device Management and User Management
    • How to determine the current software version.
  • Infinite Device Management (IDM)
    • How do I reset my password in IDM
    • Where do I find IDM Help?
    • Counts/toner/non-toner levels don't agree with the embedded page for a device
    • Why new "New Devices" can't be seen in the IDM Dashboard
  • Information Collection Engine (ICE)
    • I need to move the ICE software to a new computer
    • What is the "Proxy Settings" button for?
    • Common ICE Errors
  • User Management (UM)
    • User Management error "Could not connect and verify your information"
    • I've had additional Users/Embedded Seats added to my License but I still have licensing errors.
    • User Management for Print Audit 6 Users
    • Database Migration Tool - Use and Best Practices
  • Print Audit 6/PCS Director
    • Print Audit 6 End of Life
    • Moving Print Audit 6 to a New Server
    • Client Error "Could not connect and verify your information."

What product am I using?

Whether searching our Knowledge Base or calling/emailing for Support, you will need to know which product that you are trying to get help for.   In order to make product identification easier, please refer to our article on the various product offerings.
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