- Knowledge Base
- Where to find IDM documentation
-
Administration (including Dashboard)
- **Important Changes to the Bulk Device Update Format**
- Auditing Changes in Infinite Device Management
- Before deleting a customer or site in IDM read this KB!
- Can I create custom dashboard views and what are the steps for me to customize a Dashboard view?
- Can I customize the columns on Device Management pages?
- Can I un-delete a person after deleting them?
- Can the customer have separate Monthly Impression Allowance for Mono and Color?
- Details of the back up and disaster recovery process for the Infinite Device Management server
- Devices moving between sites on the Dashboard
- How does Infinite Device Management calculate actual costs where there is a device purchase price and amortization period?
- How does toner coverage work in Infinite Device Management?
- How do I create a new Dealer?
- How do I determine the last scan time of a site?
- How do I get to Site Details?
- How Long Before a Infinite Device Management Session Times Out?
- How to access the embedded web page of a device within Infinite Device Management
- How to change my password
- How to change the licensing level of devices
- How to create an Actual Cost Profile
- How to create a new Customer
- How to create a new Site
- How to create a user
- How to enable automatic updates
- How to manually add a device
- How to Populate Serial Number and Location fields for Printers
- How Long Before a Infinite Device Management Session Times Out?
- How to access the embedded web page of a device within Infinite Device Management
- How to set up a custom scan range
- How to use device history
- IDM User Privilege Matrix
- Infinite Device Management - Customer Deleted by Mistake
- Infinite Device Management Language Support
- I only have the name of the site, not the distributor or dealer, how do I go about finding the site in the large list of distributors?
- Is there a way to bulk upload new models to the IDM database
- Summary of User Privileges in IDM
- Updating Device Tracking Levels in Bulk
- Using the Scope Selection in Infinite Device Manager
- What areas of Infinite Device Management can I brand?
- What are Site Details?
- What are the different types of ways to upload data to Infinite Device Management?
- What individuals comprise the list of people?
- What is the difference between Silver, Gold and Platinum Levels
- What is the purpose of Bulk Device Update?
- What is the purpose of Manual ICE Data Upload?
- What is the Recent Devices Chevron for?
- Where can I find the privacy policy for Infinite Device Management?
- Why does the Firmware Date in the Device Details show Unknown
- Working with Users in IDM
-
Alerting
- Can I have a Smart Alert Profile as a default profile for all devices?
- Can I keep track of multiple conditions being triggered?
- Can the Smart Alert Profile I created notify multiple people?
- Can toner ordering be integrated with our existing ticketing system?
- Custom Text in Alert Emails
- Days Remaining alert trigger - How it works and best practices.
- How does Infinite Device Management detect a Toner change?
- How to specify a Reply-to address in a Smart Alert email
- I am tracking a new device, how do I get the device to become part of my existing Smart Alert Profile?
- Infinite Device Management Service Alerts
- Machine Alert Codes
- What is the difference between Toner Level/Days Remaining Alerts and Toner Consolidation Alert
-
ICE and Scanning
- The signature of <file name> is corrupt or invalid - Internet Explorer or Edge Web Browsers
- Can ICE be configured not to collect the IP addresses of print devices?
- Can ICE be installed on 64 bit versions of Windows?
- Canon Counter Support
- Changes to Print Audit Web Server Certificates
- Do we track toner levels from devices without chips in the toner cartridges?
- Facilities Manager - Information Collection Engine (ICE) Firewall and Proxy Server Information
- FM 3.2.0 - Changes to how HP devices are scanned
- How do I move the ICE software to a new machine?
- How To: Using a local configuration file with ICE
- How to activate the Information Collection Engine
- How to do a MIB walk in Infinite Device Management
- How to move the ICE engine from one computer to another within the same site
- How to Run the ICE Engine Scans as a Scheduled Task (Advanced)
- ICE and Windows 10
- I have disabled IP Address Tracking in the Information Collection Engine tab, why are there IP addresses in the ICE Logging?
- Infinite Device Management Beta Testing Setup
- Information Collection Engine (ICE) Network Traffic Specifications
- Installation FAQ's for the Information Collection Engine (ICE)
- Is the Information Collection Engine compatible with IPv6
- Running ICE from the command line
- Sample ICE Upload
- Scan Ranges in Infinite Device Management - Best Practices
- SSL Certificate Errors and ICE
- What do the messages in the ICE Version field mean?
- What is the difference between Quick Scan and Discovery scan?
- Where can I get the version number of ICE?
-
IDM Troubleshooting
- Broadcast Addresses and 'Frankencopiers'
- Could not activate your license. The site is already licensed to another ICE
- Determining if ICE is running in a Virtual Machine from the reported MAC address
- Duplicate / phantom devices being reported by ICE
- Edimax devices keep showing up as New devices in the Dashboard.
- Error 1056 when trying to start the ICE Service
- Error 1500. Another installation is in progress
- Error 12175 on Activation or during scanning
- Error message when trying to activate ICE
- Firmware versions and their effect on ICE/IDM
- How to enable Debug Logging in ICE
- How to setup Canon debug logs
- How to Troubleshoot Stale Sites/Devices in Infinite Device Management
- HP Devices - when the device is in sleep mode the Toner Level will not be reported when accessed remotely
- HP Devices - when the device is in sleep mode the Toner Level will not be reported when accessed remotely
- ICE: Scans take too long
- ICE Error Messages
- In Infinite Device Management, the License Key for the site in question is empty, how do I obtain a License?
- Leading 0's in IP Address
- Location of ICE Log Files for Vista/Windows 7
- Location of the ICEConfig.xml file on Windows Vista and 7
- Model Matching in Infinite Device Management
- Negative Page Counts being reported by in Infinite Device Management or the Rapid Assessment Key
- Non-HP devices reported as an HP device
- Troubleshooting issues with the eAutomate connection
- What can Branding do for me?
- What does it mean when a device shows just a single green box with OK as opposed to the % of toner remaining?
- What do the "Failure Messages" in the eAutomate Report mean
- What is the IP address of the Infinite Device Management Server
- What is the purpose of the red exclamation icons that I see?
- Where do Scan times come from?
- Why are the last scan dates different between the dashboard and device pages?
- Why a device may not be showing the correct toner level
- Why are the counts in my Reports different from the counts in the Device Details?
- Why can't end customers see "new" devices in the Dashboard
- Why can't I activate the ICE on another machine
- Why don't Wide Format (plotters) or Label printers show metrics in Infinite Device Management?
- Infinite Device Management, ICE and SNMPv3
- Local Tracking
-
Reporting
- Can a user delete a template?
- Can a user make a customizable template?
- Can I customize the columns that will show up in the report?
- Can I delete a Scheduled reporting template?
- Can I schedule reports?
- Can one select a customized range for reporting being generated?
- Can there be situations where the report will not deliverable?
- Can you pick multiple sites for a report?
- Can you save a template for future reporting?
- Date/Time and Number Locale Settings
- eAutomate Meter Source
- Formal Data Retention Policy for Infinite Device Management
- How can you specify range of dates for templates?
- How do you create a pie chart in Infinite Device Management?
- How to create a graphical report
- How to create a textual report
- LaCrosse Data Export Fails
- Manual History Events and Actual Cost Profiles
- What are the many delivery types available?
- What are the Report formats available?
- What is the purpose of Reporting Groups?
- Why is the Unknown/Other count in the Volume Breakdown by Device Function so high?
- What are Missing Models?
- What web browser applications are supported with Infinite Device Management?
- Receiving Web Services - A Primer
- What is the eAutomate (Web service) export
Can I keep track of multiple conditions being triggered?
Yes you can, go to smart alert profile details page and check off the checkboxes that you wish to trigger an alert. Then click save button.
How did we do with this article?
Infinite Device Management
- Knowledge Base
- Where to find IDM documentation
-
Administration (including Dashboard)
- **Important Changes to the Bulk Device Update Format**
- Auditing Changes in Infinite Device Management
- Before deleting a customer or site in IDM read this KB!
- Can I create custom dashboard views and what are the steps for me to customize a Dashboard view?
- Can I customize the columns on Device Management pages?
- Can I un-delete a person after deleting them?
- Can the customer have separate Monthly Impression Allowance for Mono and Color?
- Details of the back up and disaster recovery process for the Infinite Device Management server
- Devices moving between sites on the Dashboard
- How does Infinite Device Management calculate actual costs where there is a device purchase price and amortization period?
- How does toner coverage work in Infinite Device Management?
- How do I create a new Dealer?
- How do I determine the last scan time of a site?
- How do I get to Site Details?
- How Long Before a Infinite Device Management Session Times Out?
- How to access the embedded web page of a device within Infinite Device Management
- How to change my password
- How to change the licensing level of devices
- How to create an Actual Cost Profile
- How to create a new Customer
- How to create a new Site
- How to create a user
- How to enable automatic updates
- How to manually add a device
- How to Populate Serial Number and Location fields for Printers
- How Long Before a Infinite Device Management Session Times Out?
- How to access the embedded web page of a device within Infinite Device Management
- How to set up a custom scan range
- How to use device history
- IDM User Privilege Matrix
- Infinite Device Management - Customer Deleted by Mistake
- Infinite Device Management Language Support
- I only have the name of the site, not the distributor or dealer, how do I go about finding the site in the large list of distributors?
- Is there a way to bulk upload new models to the IDM database
- Summary of User Privileges in IDM
- Updating Device Tracking Levels in Bulk
- Using the Scope Selection in Infinite Device Manager
- What areas of Infinite Device Management can I brand?
- What are Site Details?
- What are the different types of ways to upload data to Infinite Device Management?
- What individuals comprise the list of people?
- What is the difference between Silver, Gold and Platinum Levels
- What is the purpose of Bulk Device Update?
- What is the purpose of Manual ICE Data Upload?
- What is the Recent Devices Chevron for?
- Where can I find the privacy policy for Infinite Device Management?
- Why does the Firmware Date in the Device Details show Unknown
- Working with Users in IDM
-
Alerting
- Can I have a Smart Alert Profile as a default profile for all devices?
- Can I keep track of multiple conditions being triggered?
- Can the Smart Alert Profile I created notify multiple people?
- Can toner ordering be integrated with our existing ticketing system?
- Custom Text in Alert Emails
- Days Remaining alert trigger - How it works and best practices.
- How does Infinite Device Management detect a Toner change?
- How to specify a Reply-to address in a Smart Alert email
- I am tracking a new device, how do I get the device to become part of my existing Smart Alert Profile?
- Infinite Device Management Service Alerts
- Machine Alert Codes
- What is the difference between Toner Level/Days Remaining Alerts and Toner Consolidation Alert
-
ICE and Scanning
- The signature of <file name> is corrupt or invalid - Internet Explorer or Edge Web Browsers
- Can ICE be configured not to collect the IP addresses of print devices?
- Can ICE be installed on 64 bit versions of Windows?
- Canon Counter Support
- Changes to Print Audit Web Server Certificates
- Do we track toner levels from devices without chips in the toner cartridges?
- Facilities Manager - Information Collection Engine (ICE) Firewall and Proxy Server Information
- FM 3.2.0 - Changes to how HP devices are scanned
- How do I move the ICE software to a new machine?
- How To: Using a local configuration file with ICE
- How to activate the Information Collection Engine
- How to do a MIB walk in Infinite Device Management
- How to move the ICE engine from one computer to another within the same site
- How to Run the ICE Engine Scans as a Scheduled Task (Advanced)
- ICE and Windows 10
- I have disabled IP Address Tracking in the Information Collection Engine tab, why are there IP addresses in the ICE Logging?
- Infinite Device Management Beta Testing Setup
- Information Collection Engine (ICE) Network Traffic Specifications
- Installation FAQ's for the Information Collection Engine (ICE)
- Is the Information Collection Engine compatible with IPv6
- Running ICE from the command line
- Sample ICE Upload
- Scan Ranges in Infinite Device Management - Best Practices
- SSL Certificate Errors and ICE
- What do the messages in the ICE Version field mean?
- What is the difference between Quick Scan and Discovery scan?
- Where can I get the version number of ICE?
-
IDM Troubleshooting
- Broadcast Addresses and 'Frankencopiers'
- Could not activate your license. The site is already licensed to another ICE
- Determining if ICE is running in a Virtual Machine from the reported MAC address
- Duplicate / phantom devices being reported by ICE
- Edimax devices keep showing up as New devices in the Dashboard.
- Error 1056 when trying to start the ICE Service
- Error 1500. Another installation is in progress
- Error 12175 on Activation or during scanning
- Error message when trying to activate ICE
- Firmware versions and their effect on ICE/IDM
- How to enable Debug Logging in ICE
- How to setup Canon debug logs
- How to Troubleshoot Stale Sites/Devices in Infinite Device Management
- HP Devices - when the device is in sleep mode the Toner Level will not be reported when accessed remotely
- HP Devices - when the device is in sleep mode the Toner Level will not be reported when accessed remotely
- ICE: Scans take too long
- ICE Error Messages
- In Infinite Device Management, the License Key for the site in question is empty, how do I obtain a License?
- Leading 0's in IP Address
- Location of ICE Log Files for Vista/Windows 7
- Location of the ICEConfig.xml file on Windows Vista and 7
- Model Matching in Infinite Device Management
- Negative Page Counts being reported by in Infinite Device Management or the Rapid Assessment Key
- Non-HP devices reported as an HP device
- Troubleshooting issues with the eAutomate connection
- What can Branding do for me?
- What does it mean when a device shows just a single green box with OK as opposed to the % of toner remaining?
- What do the "Failure Messages" in the eAutomate Report mean
- What is the IP address of the Infinite Device Management Server
- What is the purpose of the red exclamation icons that I see?
- Where do Scan times come from?
- Why are the last scan dates different between the dashboard and device pages?
- Why a device may not be showing the correct toner level
- Why are the counts in my Reports different from the counts in the Device Details?
- Why can't end customers see "new" devices in the Dashboard
- Why can't I activate the ICE on another machine
- Why don't Wide Format (plotters) or Label printers show metrics in Infinite Device Management?
- Infinite Device Management, ICE and SNMPv3
- Local Tracking
-
Reporting
- Can a user delete a template?
- Can a user make a customizable template?
- Can I customize the columns that will show up in the report?
- Can I delete a Scheduled reporting template?
- Can I schedule reports?
- Can one select a customized range for reporting being generated?
- Can there be situations where the report will not deliverable?
- Can you pick multiple sites for a report?
- Can you save a template for future reporting?
- Date/Time and Number Locale Settings
- eAutomate Meter Source
- Formal Data Retention Policy for Infinite Device Management
- How can you specify range of dates for templates?
- How do you create a pie chart in Infinite Device Management?
- How to create a graphical report
- How to create a textual report
- LaCrosse Data Export Fails
- Manual History Events and Actual Cost Profiles
- What are the many delivery types available?
- What are the Report formats available?
- What is the purpose of Reporting Groups?
- Why is the Unknown/Other count in the Volume Breakdown by Device Function so high?
- What are Missing Models?
- What web browser applications are supported with Infinite Device Management?
- Receiving Web Services - A Primer
- What is the eAutomate (Web service) export