Infinite Device Management - Information Collection Engine (ICE) Firewall and Proxy Server Information

ICE collects data locally on your network and then sends information to Print Audit via a secured Internet connection. If the ICE cannot communicate with Print Audit, the ICE cannot activate the license or send the data successfully. If you have installed the ICE but cannot activate the license and/or do not see any device information in Infinite Device Management, please review the information below and complete the troubleshooting steps to correct this.

Firewalls (Software and Hardware):

If a firewall is installed or a router utilizing a firewall is present, it may be blocking the ports that the ICE uses to send data to Print Audit. Ensure that the following ports are enabled:

Enable UDP port 161
Enable TCP ports 443 (HTTPS)

Proxy Settings:

If the environment has a proxy server and does not allow access to the Internet directly, you will have to configure the proxy settings in the ICE Administrator to match the proxy in the environment.

When you initially install the ICE it defaults to Direct for its proxy type. This means that the ICE will try to directly contact the Internet for updates and for uploading the scan data information. At this time, the ICE only supports HTTP proxy servers, it does not support SOCKS proxy servers.

To set the proxy settings for the ICE:

Open the Print Audit ICE Administrator.
  1. Click the Proxy Settings button. The Proxy Settings window appears.
  2. Select the type of proxy from the Proxy type box.
  3. Enter the proxy information for the proxy server in the environment.
  4. Click the OK button.

You will need to stop and start the ICE and Updater services for them to use the new proxy settings.

If you do not know what the proxy settings are, select the Detect button. The ICE will attempt to detect the proxy settings used by Internet Explorer. We recommend consulting the internal IT department for the proper proxy settings before applying these settings.

You can also test the proxy settings by selecting the Test button.

Detailed information on the settings on the Proxy Settings window are outlined below:

Proxy types are as follows:

No Proxy The No Proxy type tells the ICE to try to contact the Internet directly. This is the default setting, and works in cases where organizations do not use proxy servers.

Custom The Custom proxy type allows you to manually enter the address and port of the proxy server in your organization. We recommend this option as it makes it very clear as to what is going on. If your proxy server requires authentication, click the Proxy requires authentication box and enter the login name and password.

Auto Discover The Auto Discovery proxy type uses the Web Proxy Auto Discovery Protocol (WPAD) to determine the correct proxy server. If the ICE cannot find a proxy server using WPAD it defaults to the No Proxy type. Selecting this option can increase the time it takes to do Internet calls if your network is not configured for WPAD. If your proxy server requires authentication, click the Proxy requires authentication box and enter the login name and password.

 Auto config script An automatic configuration script can be set up to tell web browsers and other agents to automatically chose an appropriate proxy server for fetching a given URL.  This is set up by the site's System Administrator and is configured in Internet Properties --> Connections --> LAN settings --> Automatic configuration.   When setting this proxy option in ICE, ICE will use that setting.

Logged In User The Logged in User proxy type is provided for backwards compatibility with earlier versions of the ICE. It attempts to use the currently configured Internet Explorer proxy settings to access the Internet. To properly use this option the ICE Administrator must configure the ICE and Updater services to log on as the user specified in the Login box. We recommend using the Custom option instead of the Logged in User option if at all possible.

Address - Use this box to enter the server address of the proxy server. Only used for the Custom proxy type.

Port - Use this box to enter the IP port the proxy server listens on. Only used for the Custom proxy type.

Proxy requires authentication - Check this box if your proxy server requires user authentication. Required for the Logged in user proxy type.

Login - The user name required to log into the proxy. Note that for some proxy server and network configurations you may need to enter the user name in the DOMAIN\USERNAME format.

Password - The password required to log into the proxy server.

 If you have any further questions, please contact Technical Support toll free at 1-877-412-8348

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