How to change the licensing level of devices

To change the licensing level of devices in Infinite Device Management, follow these steps:

  1. Log onto the Infinite Device website
  2. Select the Administration tab 
  3. Below that select the Customer tab 
  4. Select the Customers site that you wish to change the license levels on 
  5. A Site Details page will appear, Select the Devices and Licensing tab (if you do not see this, go back a step and ensure your select the site rather than the customer) 
  6. Select the devices you wish to change the licensing levels on 
  7. Select the Tracking Level drop-down and select the desired tracking level 
  8. Select the button Change Selected Devices 
  9. Please read the page that appears, and Select Proceed
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