How to remove a local tracked device from a site

Typically when a network printer or MFP is removed from a customer site, you would then go into Infinite Device Management and delete the device, job done.

With a locally tracked device however, if you simply delete it from Infinite Device Management, it will be repopulated on the next scan as it will still be included in the list of local tracked devices.

So to remove a locally tracked device, we need to stop Print Audit from reporting the device as a local tracked device.  How you go about doing this depends on the license used to activate Print Audit.

Infinite Device Management Only License:

With an Infinite Device Management only license, Print Audit is operating in a stripped down mode where only clicks are being recorded, the remainder of the data collected by the client is silently discarded when submitted to the database communicator.  In this case you would:

1) Open Administrator
2) Select Printers from the sidebar
3) Click on the printer you wish to delete
4) Click the delete button in the toolbar.
5) Delete the printer in the Infinite Device Management portal. 

Full Print Audit License:

With a full Print Audit license, you won't be able to delete a printer without first deleting all the jobs associated with that printer.  If losing the job data for that printer is acceptable, than one can simply delete all the jobs associated with that printer through Job Manager and then delete the printer from Administrator using the procedure supplied above. If for whatever reason those jobs cannot be deleted, then you would need to:

1) Open Administrator
2) Select Printers from the sidebar
3) Double click on the printer in question
4) Select the Advanced Tab
5) Under Total counts set the B/W total and Color total to 0 (zero.)
6) (OPTIONAL) Set the tracking profile to one that does not track.
7) Click on the Save button.
8) Delete the printer in the Infinite Device Management portal.

Print Audit will not include any device with zero counts in the list of local tracked devices supplied to ICE. 

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