Installation FAQ's for the Information Collection Engine (ICE)

What rights does the ICE software require?

The ICE software should be installed under a user account with Local System administrator rights to the computer hosting the software. By default ICE will set up it’s Windows services to run under the Local System account on the computer. These rights should be sufficient in most cases.

The ICE software requires read/write access to the Windows Registry on installation and when it’s services (scan service and updater service) run. The ICE software uses entries within the Windows Registry for validation of it’s activation code, proxy settings and other configuration settings. If the software is installed by a user with insufficient rights to read/write to the Windows Registry, it’s possible for validation errors to occur.

Under some circumstances, it may be necessary to run the ICE Services as a specific user to allow the software to access the Windows Registry or work with Authenticated Proxy servers.

Is there an expiry date on Activation Codes?

No, Activation Codes never expire. If an error occurs, one of the possible scenarios could be the cause:

  • the customer site was deleted.
  • the activation code was released through the Site Details screen in Facilities Manager.
  • the ICE software can no longer contact the Facilities Manager server to verify it’s license.
  • the ICE software was installed with insufficient rights to read/write to the Windows Registry.

What do I do after I’ve successfully installed and activated the ICE software?

If you are an end customer and have successfully activated the software, you do not need to do anything else. All other tasks are performed through the Facilities Manager portal by the dealer. Simply let your dealer know that you have successfully installed the software.

If you are a dealer, please refer to your Facilities Manager online help documentation to configure ICE, add users, etc. The online help is available by clicking on the “Help” link found in the upper right hand corner of the Facilities Manager web site.
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