Why can't I activate the ICE on another machine

Once you have activated the ICE and it uploads the unique ID to the Infinite Device Management servers, you won’t be able to re-activate the ICE on a different system until you remove the license from the old one.

Here is how to remove the license:

  1. Logon to Infinite Device Management https://fm.printaudit.com
  2. Select Administration
  3. Select Customers
  4. Select the customers primary site
  5. On the Site Details page, select the Information Collection Engine tab
  6. Across from the License Key, you will need to select the Remove License button
  7. Once selected press OK on the window that appears 

You should now be able to reactivate the ICE on another machine.

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