- Knowledge Base
- Where to find documentation
- **UPDATED 6/23/2020: Edge and the UM client service**
- When launching Chrome version 79.0.3945.79 results in a "Aw, Snap!"
-
Administration Articles
- User Management (UM)
- Embedded Applications
- Active Directory and User Management (UM) Login issues
- Active and Inactive Users in User Management (UM)
- Adding limit to a printer profile
- Change policy for Print Audit roles
- Change time limit for anonymous jobs to expire for secure
- Change web authentication
- Differences in Client Licensing between User Management (UM) and Print Audit 6
- How do I ignore a specific printer/device
- How to assign a Security Role to a User
- How to change default cost for a specific paper size
- How to change website authentication mode
- How to Configure Multiple Administrators in User Management (UM)
- Automated Reports, Imports and other UM tasks not completing or cancelling.
- How to create custom Security Roles
- How to Exclude an Application from Tracking
- How to secure spooler jobs on the server
- How to select specific custom fields for a printer profile
- How to Turn off User and Document Name Tracking
- Message Variables in User Management
- How to turn on "Use release codes" for secure
- Ignore all printing limits for a specific printer profile
- Ignore disconnected jobs
- UM Login failure with Active Directory (AD) Network Type
- UM service URL
- Turn off "Do not attempt late popup" for a printer
- UM Embedded for Konica Minolta
- UM Embedded for Sharp
-
Miscellaneous Articles
- Setup for Debug Logging - UM Server
- Client Status and Deployment Tool - Overview and Caveats
- UM and HP Universal Drivers in Dynamic Mode.
- General Mac Troubleshooting
- User Management Mac Client Logging
- Uninstalling the UM Client on Mac OS X.
- Dealing with large JBS file uploads in User Management
- Error 10055 connecting UM to SQL Server
- Ball park estimation for database migration from PA 6
- Issue with User Management and Direct to IP printers
- Note on Upgrading from UM 7.1.x to UM 7.2.x
- Error Message when Securing Jobs on Peer to Peer Networks
- Troubleshooting User Management and Licensing Issues
- Support for Windows Home Editions in UM
- Installer Logging
-
Windows Client Articles
- Setup for Debug logging - UM client
- Error Connecting the UM Client
- UM Client Version differs from the UM Server Version
- How to turn off Job Costs on the User Management Client
- Job Cost incorrect on User Management Client Pop Up
- How to set up the Service URL for the UM Client
- UM Secure, client deployment considerations
- WSUS (Windows Server Update Services) and User Management
- Upcoming IP Changes affecting UM, IDM, Print Audit 6 and Secure
- Users not receiving a Pop Up but jobs show as "Disconnected"
- Pro Tip: Ensuring UM will have the standard http/https ports
- Card reader stops reading with UM embedded for HP
- Preparing for a demo room install of UM
- Secured Jobs released at the Embedded device don't print.
- UM Embedded for Ricoh
- Reports, exports, imports that start but never stop.
- HP Dynamic Mode device and the UM client
- Reporting tips and tricks.
Automated Reports, Imports and other UM tasks not completing or cancelling.
Automated tasks in User Management (UM) are handled by a server side service called PAITaskService. If this service is not running, then many tasks will fail or even cancel.

snapshot.jpg 21.12 KB
To correct this, on the UM Server machine, open Services. Locate the PAITaskService in the list and double click on it. If the service is not running, click "Start" to start the service.

snapshot2.jpg 43.39 KB

To correct this, on the UM Server machine, open Services. Locate the PAITaskService in the list and double click on it. If the service is not running, click "Start" to start the service.

How did we do with this article?
User Management
- Knowledge Base
- Where to find documentation
- **UPDATED 6/23/2020: Edge and the UM client service**
- When launching Chrome version 79.0.3945.79 results in a "Aw, Snap!"
-
Administration Articles
- User Management (UM)
- Embedded Applications
- Active Directory and User Management (UM) Login issues
- Active and Inactive Users in User Management (UM)
- Adding limit to a printer profile
- Change policy for Print Audit roles
- Change time limit for anonymous jobs to expire for secure
- Change web authentication
- Differences in Client Licensing between User Management (UM) and Print Audit 6
- How do I ignore a specific printer/device
- How to assign a Security Role to a User
- How to change default cost for a specific paper size
- How to change website authentication mode
- How to Configure Multiple Administrators in User Management (UM)
- Automated Reports, Imports and other UM tasks not completing or cancelling.
- How to create custom Security Roles
- How to Exclude an Application from Tracking
- How to secure spooler jobs on the server
- How to select specific custom fields for a printer profile
- How to Turn off User and Document Name Tracking
- Message Variables in User Management
- How to turn on "Use release codes" for secure
- Ignore all printing limits for a specific printer profile
- Ignore disconnected jobs
- UM Login failure with Active Directory (AD) Network Type
- UM service URL
- Turn off "Do not attempt late popup" for a printer
- UM Embedded for Konica Minolta
- UM Embedded for Sharp
-
Miscellaneous Articles
- Setup for Debug Logging - UM Server
- Client Status and Deployment Tool - Overview and Caveats
- UM and HP Universal Drivers in Dynamic Mode.
- General Mac Troubleshooting
- User Management Mac Client Logging
- Uninstalling the UM Client on Mac OS X.
- Dealing with large JBS file uploads in User Management
- Error 10055 connecting UM to SQL Server
- Ball park estimation for database migration from PA 6
- Issue with User Management and Direct to IP printers
- Note on Upgrading from UM 7.1.x to UM 7.2.x
- Error Message when Securing Jobs on Peer to Peer Networks
- Troubleshooting User Management and Licensing Issues
- Support for Windows Home Editions in UM
- Installer Logging
-
Windows Client Articles
- Setup for Debug logging - UM client
- Error Connecting the UM Client
- UM Client Version differs from the UM Server Version
- How to turn off Job Costs on the User Management Client
- Job Cost incorrect on User Management Client Pop Up
- How to set up the Service URL for the UM Client
- UM Secure, client deployment considerations
- WSUS (Windows Server Update Services) and User Management
- Upcoming IP Changes affecting UM, IDM, Print Audit 6 and Secure
- Users not receiving a Pop Up but jobs show as "Disconnected"
- Pro Tip: Ensuring UM will have the standard http/https ports
- Card reader stops reading with UM embedded for HP
- Preparing for a demo room install of UM
- Secured Jobs released at the Embedded device don't print.
- UM Embedded for Ricoh
- Reports, exports, imports that start but never stop.
- HP Dynamic Mode device and the UM client
- Reporting tips and tricks.