Error Connecting the IUM Client

If the Infinite User Management Client is unable to connect to the IUM Server, you will see the following message when using the "Test Url" button in the IUM Client Configuration utility.

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Service URL


The Service URL is the "address" that the IUM Client communicates back to the IUM Server.  It requires the format:

"https://<COMPUTERNAME>/Services"

where <COMPUTERNAME> is either the Computer name of the Server OR the IP address.  For example:

OR

If the IUM Server has been configured to use the non-standard SSL port - 443, then the port needs to be added to the URL.

"https://<COMPUTERNAME>:6321/Services"

Please note:  The address must be "https" as the Client communicates using SSL (Secure Socket Layer) as the communication is encrypted.  


Communicating with the IUM Server

If the IUM Client is unable to reach the IUM Server, check the following:

  1. The connection between the Client and the Server is not blocked by a firewall.  If a firewall is set to only allow certain ports on the network to communicate, you will need to check the firewall to ensure that the client and the server can communicate.  Infinite Device Management uses port 443 for communications to and from the Client.  If the IUM installer detected that port 443 was already in use, it defaults to port 6321.  If a different port was configured on installation, please contact your network administrator to determine which port was configured.
  2. The World Wide Web Publishing Service on the IUM server is running. 
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