Error Message when Securing Jobs on Peer to Peer Networks
Issue: When trying to secure a job, UM Client generates a message that there was an error with the job and then cancels it. The PAIClientServiceError log will contain a message like this:
Sep 19, 2018 09:46:23 WebAPI error occurred calling SubmitSecureJobPayload on https://172.31.19.127/Services. Error: Cannot reach
Sep 19, 2018 09:46:23 WebAPI error occurred calling SubmitSecureJob on https://172.31.19.127/Services. Error: Unknown
Sep 19, 2018 09:46:23 SubmitSecurePayload - Failed to submit payload for DemoFloor3-Demo-__172.31.19.127_KONICAC458PCLHouDemoFloor-20180919144614801.
Cause: This can occur on Peer to Peer networks where there is no WINS or NetBios resolution. The UM server may have a hostname set while the Client is using an IP address. The Client is unable to resolve the hostname of the server and the secure payload can't be uploaded.
- Setup WINS or NetBios in the environment
- Edit the Server URL in UM to use an IP address to identify the server rather than a hostname.
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