Error Message when Securing Jobs on Peer to Peer Networks

Issue:  When trying to secure a job, UM Client generates a message that there was an error with the job and then cancels it.   The PAIClientServiceError log will contain a message like this:

Sep 19, 2018 09:46:23 WebAPI error occurred calling SubmitSecureJobPayload on https://172.31.19.127/Services. Error: Cannot reach

Sep 19, 2018 09:46:23 WebAPI error occurred calling SubmitSecureJob on https://172.31.19.127/Services. Error: Unknown

Sep 19, 2018 09:46:23 SubmitSecurePayload - Failed to submit payload for DemoFloor3-Demo-__172.31.19.127_KONICAC458PCLHouDemoFloor-20180919144614801.

Cause:   This can occur on Peer to Peer networks where there is no WINS or NetBios resolution.  The UM server may have a hostname set while the Client is using an IP address.  The Client is unable to resolve the hostname of the server and the secure payload can't be uploaded.

Solutions:

  1. Setup WINS or NetBios in the environment
  2. Edit the Server URL in UM to use an IP address to identify the server rather than a hostname.
How did we do with this article?

User Management