Error Message when Securing Jobs on Peer to Peer Networks

Issue:  When trying to secure a job, UM Client generates a message that there was an error with the job and then cancels it.   The PAIClientServiceError log will contain a message like this:

Sep 19, 2018 09:46:23 WebAPI error occurred calling SubmitSecureJobPayload on Error: Cannot reach

Sep 19, 2018 09:46:23 WebAPI error occurred calling SubmitSecureJob on Error: Unknown

Sep 19, 2018 09:46:23 SubmitSecurePayload - Failed to submit payload for DemoFloor3-Demo-__172.31.19.127_KONICAC458PCLHouDemoFloor-20180919144614801.

Cause:   This can occur on Peer to Peer networks where there is no WINS or NetBios resolution.  The UM server may have a hostname set while the Client is using an IP address.  The Client is unable to resolve the hostname of the server and the secure payload can't be uploaded.


  1. Setup WINS or NetBios in the environment
  2. Edit the Server URL in UM to use an IP address to identify the server rather than a hostname.
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