- Knowledge Base
- Where to find documentation
- **UPDATED 6/23/2020: Edge and the UM client service**
- When launching Chrome version 79.0.3945.79 results in a "Aw, Snap!"
-
Administration Articles
- User Management (UM)
- Embedded Applications
- Active Directory and User Management (UM) Login issues
- Active and Inactive Users in User Management (UM)
- Adding limit to a printer profile
- Change policy for Print Audit roles
- Change time limit for anonymous jobs to expire for secure
- Change web authentication
- Differences in Client Licensing between User Management (UM) and Print Audit 6
- How do I ignore a specific printer/device
- How to assign a Security Role to a User
- How to change default cost for a specific paper size
- How to change website authentication mode
- How to Configure Multiple Administrators in User Management (UM)
- Automated Reports, Imports and other UM tasks not completing or cancelling.
- How to create custom Security Roles
- How to Exclude an Application from Tracking
- How to secure spooler jobs on the server
- How to select specific custom fields for a printer profile
- How to Turn off User and Document Name Tracking
- Message Variables in User Management
- How to turn on "Use release codes" for secure
- Ignore all printing limits for a specific printer profile
- Ignore disconnected jobs
- UM Login failure with Active Directory (AD) Network Type
- UM service URL
- Turn off "Do not attempt late popup" for a printer
- UM Embedded for Konica Minolta
- UM Embedded for Sharp
-
Miscellaneous Articles
- Setup for Debug Logging - UM Server
- Client Status and Deployment Tool - Overview and Caveats
- UM and HP Universal Drivers in Dynamic Mode.
- General Mac Troubleshooting
- User Management Mac Client Logging
- Uninstalling the UM Client on Mac OS X.
- Dealing with large JBS file uploads in User Management
- Error 10055 connecting UM to SQL Server
- Ball park estimation for database migration from PA 6
- Issue with User Management and Direct to IP printers
- Note on Upgrading from UM 7.1.x to UM 7.2.x
- Error Message when Securing Jobs on Peer to Peer Networks
- Troubleshooting User Management and Licensing Issues
- Support for Windows Home Editions in UM
- Installer Logging
-
Windows Client Articles
- Setup for Debug logging - UM client
- Error Connecting the UM Client
- UM Client Version differs from the UM Server Version
- How to turn off Job Costs on the User Management Client
- Job Cost incorrect on User Management Client Pop Up
- How to set up the Service URL for the UM Client
- UM Secure, client deployment considerations
- WSUS (Windows Server Update Services) and User Management
- Upcoming IP Changes affecting UM, IDM, Print Audit 6 and Secure
- Users not receiving a Pop Up but jobs show as "Disconnected"
- Pro Tip: Ensuring UM will have the standard http/https ports
- Card reader stops reading with UM embedded for HP
- Preparing for a demo room install of UM
- Secured Jobs released at the Embedded device don't print.
- UM Embedded for Ricoh
- Reports, exports, imports that start but never stop.
- HP Dynamic Mode device and the UM client
- Reporting tips and tricks.
Sharp External Accounting Application Settings and UM Embedded
External Account Applications Settings (all versions of OSA)
External Account Control: Enable
Set Authentication Server (Server 1): Should be checked.
Server 1: Enable
Application Name: Not used
Address for Application UI: See Sharp Embedded installation documentation for setting
Address for Web Service: See Sharp Embedded installation documentation for setting
Timeout: Not used
External Account Applications Settings (OSA Version dependent)
Browser: HTML Browser 3.5 is recommended. HTML Browser n2.0 can result in Sharp Embedded for UM issues when using the "Card Reader or PIN" authentication option.
Extended Platform: Do Not Check (Sharp Embedded for UM does not support extended platform settings. Checking this will result in an error on the Sharp MFP when using UM Sharp Embedded).
Data Size: Wide-VGA or Wide-SVGA (reboot MFP after changing)
How did we do with this article?
User Management
- Knowledge Base
- Where to find documentation
- **UPDATED 6/23/2020: Edge and the UM client service**
- When launching Chrome version 79.0.3945.79 results in a "Aw, Snap!"
-
Administration Articles
- User Management (UM)
- Embedded Applications
- Active Directory and User Management (UM) Login issues
- Active and Inactive Users in User Management (UM)
- Adding limit to a printer profile
- Change policy for Print Audit roles
- Change time limit for anonymous jobs to expire for secure
- Change web authentication
- Differences in Client Licensing between User Management (UM) and Print Audit 6
- How do I ignore a specific printer/device
- How to assign a Security Role to a User
- How to change default cost for a specific paper size
- How to change website authentication mode
- How to Configure Multiple Administrators in User Management (UM)
- Automated Reports, Imports and other UM tasks not completing or cancelling.
- How to create custom Security Roles
- How to Exclude an Application from Tracking
- How to secure spooler jobs on the server
- How to select specific custom fields for a printer profile
- How to Turn off User and Document Name Tracking
- Message Variables in User Management
- How to turn on "Use release codes" for secure
- Ignore all printing limits for a specific printer profile
- Ignore disconnected jobs
- UM Login failure with Active Directory (AD) Network Type
- UM service URL
- Turn off "Do not attempt late popup" for a printer
- UM Embedded for Konica Minolta
- UM Embedded for Sharp
-
Miscellaneous Articles
- Setup for Debug Logging - UM Server
- Client Status and Deployment Tool - Overview and Caveats
- UM and HP Universal Drivers in Dynamic Mode.
- General Mac Troubleshooting
- User Management Mac Client Logging
- Uninstalling the UM Client on Mac OS X.
- Dealing with large JBS file uploads in User Management
- Error 10055 connecting UM to SQL Server
- Ball park estimation for database migration from PA 6
- Issue with User Management and Direct to IP printers
- Note on Upgrading from UM 7.1.x to UM 7.2.x
- Error Message when Securing Jobs on Peer to Peer Networks
- Troubleshooting User Management and Licensing Issues
- Support for Windows Home Editions in UM
- Installer Logging
-
Windows Client Articles
- Setup for Debug logging - UM client
- Error Connecting the UM Client
- UM Client Version differs from the UM Server Version
- How to turn off Job Costs on the User Management Client
- Job Cost incorrect on User Management Client Pop Up
- How to set up the Service URL for the UM Client
- UM Secure, client deployment considerations
- WSUS (Windows Server Update Services) and User Management
- Upcoming IP Changes affecting UM, IDM, Print Audit 6 and Secure
- Users not receiving a Pop Up but jobs show as "Disconnected"
- Pro Tip: Ensuring UM will have the standard http/https ports
- Card reader stops reading with UM embedded for HP
- Preparing for a demo room install of UM
- Secured Jobs released at the Embedded device don't print.
- UM Embedded for Ricoh
- Reports, exports, imports that start but never stop.
- HP Dynamic Mode device and the UM client
- Reporting tips and tricks.