Active Directory and Importing Users in Print Audit

In order to import users from Active Directory, you must set the Network type to Active Directory first.  To do this:

  1. Open the Print Audit Administrator.
  2. Click on the "Advanced" button at bottom left of the Print Audit Administrator.
  3. Click on "Network and Authentication".
  4. Set Network type to "Active Directory.

To import users from Active Directory:

  1. Open the Print Audit Administrator.
  2. Click on the "Users" icon on the left hand side.
  3. Click on the "Import" button on the top tool bar.
  4. Set Import type to "Domain".
  5. Enter the domain of your Active Directory. 

To Limit to an OU (Organizational Unit):

  1. To limit to a single OU, just type in the OU name (you don't need "ou=").
  2. To limit to a nested OU, you need to type in the OU's from child to parent with a "." notation.  For example, ou=EMT,ou=Engineering,ou=Staff, would be "EMT.Engineering.Staff"  (without the quotes).

Assigning a PIN code from an Active Directory Attribute:

  1. PIN Code values must be unique for each user.  If a code is used for multiple users, the first user in the list will be given it and the rest of the users will be rejected.
  2. Attribute names are case-sensitive.  For example, if the codes were stored in "otherTelephone" field, you'd need to enter otherTelepone exactly as shown in the Active Directory attribute name.

Using Active Directory to create "User Groups" for Reporting:

  1. Do not assign - self explanatory.
  2. Assign from directory attribute - this will create a "User Group" based on an Active Directory attribute assigned to a user.  For example, you could use the "department" attribute to create a reporting group for the users.  Please note that Active Directory attributes are case-sensitive.
  3. Assign from OU name - Assign the user to a group name taken from the user's organizational unit.
  4. Assign from OU range - Assign the user to a group name taken from a range of the user's organizational unit. For example, if a user has an OU of mycompany.mybuilding.mydepartment, an OU range of 1 to 2 would set their group to mycompany.mybuilding.
  5. Assign a single reporting group - assigns all of the users imported to one group.

"Assign to"

  1. New users only - The import option you select applies only to users that do not already exist in the database.
  2. All users - The import option you select applies to both new and existing users.

"Could not connect to the domain <DOMAIN NAME> or you do not have permissions on the domain".


This is a generic error message and may have nothing to do with permissions or the connection to the domain.  This can be caused by:

  1. Incorrect OU - wrong spelling, incorrect spelling or formatting.
  2. Incorrect Attribute - attributes are Case-sensitive
How did we do with this article?