How to enable debug logging on the Print Audit Embedded - Lexmark client

In some cases it may be necessary to generate additional logging information from the Print Audit Embedded - Lexmark client, usually at the request of development.

Unlike the other Embedded clients, setting up Logging for the Print Audit Embedded Lexmark is done entirely on the Lexmark device itself, through a web interface.

Procedure:

1) Open a Web Browser

2) In the address bar, enter the ip address of the device running the Print Audit Embedded - Lexmark client

3) Append to the ip address "/se" (no quotes)

4) Click on the Go button, or hit the Enter key.

5) You should be presented the following page:


6) Locate the entry labeled "Embedded solutions" click on this link, this will bring you to the following page:


7) First we need to set the logging level, so click on the "Set Logging Level" link, which will bring you to the following page:


8) Select Yes, then click the submit button. Once the page redraws, hit the back button on your browser twice to go back to Embedded solutions page

9) Now we want to clear any existing logs, click on the link labeled "Clear Log File" you should see the following:


10) Select "Yes" and click the submit button, you should see:


11) Click on the "Go back to main menu" link

12) Recreate the issue on the MFP two or three times, once you have done this, from the main Embedded Solutions menu, click on the "Log File" link, this should produce a page similar to the following:


N.B. You should see in addition to the header shown above a series of log messages as well, the screen shot above is what you would see when the log is emptied.

13) Right click anywhere on the page, select Save As, when the Save file dialog opens, navigate to a location that will be easy to find and remember, save the file, the default filename supplied is sufficient.

14) Open Windows Explorer, navigate to the location where you saved the logfile.

15) Right click on the logfile, mouse over the Send to sub-menu, from the sub-menu select "Compressed (Zipped) Folder"

16) Add to this zip file any other logs/documentation requested, attach the zip file to your reply to support@printaudit.com.

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