Installation Error with v6.4.24R (or higher) of the Mac Client


While attempting to install v6.4.24R (or higher) of the Mac client you may receive the following message:

 "The installation failed. An unknown installation error occurred. The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. "

In the Mac install.log file you may find a line similar to the following:

"Dec  4 08:33:18  Installer[4921]: 'Install Failed' UI displayed message:'An unknown installation error occurred.

The Installer encountered an error that caused the installation to fail. Contact the software manufacturer "

Starting with v6.4.24R the Mac Client is codesigned, if you receive this error:

1) Ensure that OS is fully updated

2) Ensure that all available Apple Software Installer Updates have been applied

3) Make sure that:

 "System Preferences - > Security & Privacy -> General -> Allow applications downloaded from" is checked for "Mac App Store and identified developers" or "Anywhere"

Then retry the installation.  If errors persist contact Print Audit Support for assistance.
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