Issues caused by installation of Print Audit Sharp Embedded on non-English Operating System


Issue:
   If the Print Audit Sharp Embedded software is installed on a non-English installation of the Windows Operating System, a couple of issues can arise due to the way in which regional settings are being handled.

Symptoms:

  1. When using PIN Code only for the prompt, the job may appear to be processed but it isn't tracked within the Job Manager.
  2. When using a Client Custom Field in the prompts, the error may occur on the console - "Object of a Reference not found". 

Solution:
  Using Notepad or a similar text edit utility, add a line that sets the Globalization setting for the web page.  The line is added to the Print Audit Sharp Embedded web.config file (C:\Program Files (x86)\Print Audit Inc\Print Audit 6\Sharp Embedded\webservice).

Under the XML heading "<system.web>", add the line:

<globalization culture="en-CA" />

Note:  This workaround is for issues caused specifically caused by a non-English operating system installation and does not apply to other issues.

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