Print Audit 6 stops working after Microsoft Security Update

As a result of a Security Update that was released by Microsoft on Tuesday, August 13th, Print Audit 6 will stop working on machines that have the patch applied.  The symptoms may include:

  • when launching the Administrator, Job Manager, Analysis reporting and other visual components, users will get the following error:
    Runtime.JPG 14.92 KB
  • the Print Audit Client will not produce a pop up or track silently.
  • Embedded applications and Copy Audit devices may fail to track.


In discussion with Microsoft's Support Engineering team, the recommendation is to remove the patch until Microsoft can provide a hot fix for the issue.  The problems caused by the patch with Print Audit 6 can be resolved in the short term by removing the patch from any machine displaying the above symptoms.  

As we have addtional information, we will update this knowledge base article.

As of August 21st, updated patches have been confirmed for:

  • Windows 7 (SP 1)/Server 2008R2 (SP1) - KB4517297 
  • Server 2012R2 - KB4512478
  • Windows 10 build 1809 - KB4512534
  • Windows 10 Build 1607/Server 2016 - KB4512495 

This patch affects Microsoft Operating Systems from Windows 7 through to Server 2019.

The applicable patches are as follows:

Windows 10 - KB4511553 or KB4512508
Server 2012R2 - KB4512488
Server 2012 - KB4512518
2008R2/Windows 7 - KB4512506.
Server 2016 - KB4512517
Server 2019 - KB4511553

The portion of the patch that affects the Print Audit 6 software is as follows:

kb.jpg 89.48 KB


For more information on the patch, please any of the following links:

https://support.microsoft.com/en-ca/help/4511553/windows-10-update-kb4511553

https://support.microsoft.com/en-ca/help/4512506/windows-7-update-kb4512506

https://support.microsoft.com/en-ca/help/4512488/windows-8-1-update-kb4512488

For addtional information, please contact our Support Dept.
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