- Knowledge Base
- **** Print Audit 6 (PA6) and PCS Director (PCSD) End of Life Milestones
- Where to find Print Audit 6 documentation
- ***NOTICE: Tracking in Edge and Internet Explorer***
- Print Audit 6 stops working after Microsoft Security Update
-
Database Articles
- After moving the PRINTAUDIT database to a new SQL server, the PrintAudit service account no longer works.
- Error 1606 - Cannot Access Network Resource(s)
- Error 3241 when trying to restore or attach a database.
- Getting error when running the migration tool
- How many CALs does Print Audit use? (SQL)
- How to change Print Audit 6 Database Type
- How to compact your Access database
- How to set "Mixed Mode Authentication" without SQL Management Studio
- How To Set MS-SQL "Auto Close" without the SQL Server Management Tools
- Moving Print Audit 6 with Access to a New Server
- Resolving errors related to "PRIMARY filegroup is full'
- SQL Server Error 10055 connecting Administrator to the Database Server
- Step by step SQL troubleshooting
- Why are there so many "Information" events in the Windows Event viewer regarding MS-SQL
-
Mac Client Articles
- Debug Logging for Print Audit 6 Mac Client
- How to add your own logo on the Client Popup (Mac Client)
- How to print to file on a Mac
- Installation Error with v6.4.24R (or higher) of the Mac Client
- Mac Uninstall
- Manually Removing "Disconnected" Jobs from a Mac Client
- Troubleshooting Guide for Print Audit 6 Mac
-
Miscellaneous Articles
- "Task Engine failed to start" Error with scheduled jobs in Print Audit.
- ** The signature of <file name> is corrupt or invalid - Internet Explorer or Edge Web Browsers
- Adobe Reader Postscript Printing and Color Detection
- Adobe Reader X - Getting Licensing error with Protected Mode disabled.
- Database Communicator and Authenticated Proxies
- Disable Off-Network Laptop Tracking
- Double Pop Ups with Adobe X and up
- Error - Failed to get Active Directory user. Defaulting to NT domain.
- Failed to Create the DataGlobal Object
- Getting an "Invalid Drive Error" - Error 1327
- Getting Licensing Error on Local installation of Admin
- GPO rollout is not silent
- How To Add "Telnet" to Windows 7/Server 2008 and up
- How to deploy additional Database Communicators
- How to uninstall Print Audit 6 without a msi file
- Job Merge Wizard error
- License Reactivation
- Print Audit 6, Sophos and Windows 7
- Print Audit error - only printing one page
- Print Audit Service not starting when Server boots
- Print Jobs going through when balances are at 0 or less
- Pro Tip: Using Rules to notify users about broken devices.
- Received Run Time Error '9'
- Received the following error message, Unable to create the report:
- Scheduled task setup on WIN 7 or Server 2008
- Script error occurs in Outlook or Internet Explorer when canceling a job
- SQL Server Management Studio COM Error on Startup
- Turn Off Tracking for Document Names/Users
- What are Universal Drivers and how do they affect Print Audit
- When I use "Print Test Page" from a Windows Printer Print Audit doesn't record the job
- Where are the Print Audit log files located
-
Print Audit Administrator Articles
- Active Directory and Importing Users in Print Audit
- Can I include the total cost on the message window that appears when a rule is triggered?
- Getting Licensing error when running Print Audit Administrator on a remote workstation.
- Getting OCX errors when trying to run the PA Administrator
- Getting Run-time Error 339 when installing Administrator
- How can I charge different prices for duplex printing?
- How can I deny color printing based on the application name?
- How can I receive an email when a user triggers a rule
- How do I ignore a specific printer/device?
- How to change the order of Client Custom Fields
- How to Clear Pending Jobs
- How to create custom Security Profiles
- How to Disable enhanced color mode detection
- How to enable "Track direct spooler submit jobs"
- How to enter OU strings when importing users from Active Directory
- How to grant users different permissions in Print Audit
- How To Install Multiple Administrators
- How to schedule custom field imports
- How to Set up User Allowances
- Ignoring a process in the Applications tab
- Importing users from Active Directory with nested OU's
- Invalid Column Name Error on Administrator start.
- New Client ID's going to "Inactive".
- Print Audit Administrator in an NDS environment
- Upgrading the Print Audit Administrator
- Using gmail for email notification in Print Audit 6.
- What is the IP address of the Licensing Server
- When using a Rules popup and the Type is set to "Color" pages, the %userbalance is alway zero
- Why don't Client Codes show up in the Popup, Embedded or Copy Audit selections
-
Print Audit Embedded for HP
- Error - Users is not a valid user or group
- How to find the VID/PID of a UBS Card Reader
- How to locate the Log files for Print Audit Embedded for HP
- I have all prerequisites installed but the application just won't register (deploy) on to the device.
- I have registered the application on to the device but the authentication screen does not show.
- The application does not register successfully on the device
- The application registers fine but it never shows up on the device's screen
- The signature of <file name> is corrupt or invalid (Internet Explorer or Edge Web Browsers) - Embedded for HP
- When connecting the USB card reader, an error message is shown on the device
- WSUS (Windows Server Update Services) and HP Embedded
- Print Audit Embedded for Konica Minolta
-
Print Audit Embedded for Kyocera
- 'Desktop' models may require additional memory to install the Embedded Client
- Embedded for Kyocera Access Print Audit Server Error
- How do I get Swipe/Prox card registration to work in Embedded for Kyocera
- How many CALs does Print Audit use? (SQL) - Embedded for Kyocera
- How to add a Kyocera Embedded device in the Print Audit 6 Administrator
- How to create User groups to use with restrictions - Embedded for Kyocera
- How to enable extended logging on the Print Audit Embedded - Kyocera client.
- How to set up pricing - Embedded for Kyocera
- How to set up restrictions - Embedded for Kyocera
- Step by step SQL troubleshooting - Embedded for Kyocera
- Support for Small Screen Kyocera Devices
- Why don't Client Codes show up in the Popup, Embedded for Kyocera or Copy Audit selections
-
Print Audit Embedded for Lexmark
- How to add an Embedded device in the Print Audit 6 Administrator
- How to create User groups to use with restrictions - Embedded for Lexmark
- How to enable debug logging on the Print Audit Embedded - Lexmark client
- How to set up pricing - Embedded for Lexmark
- How to set up restrictions - Embedded for Lexmark
- Lexmark Embedded Double Logon
- Receiving error "Error launching Print Audit Secure"
- Receiving error "User ID not authorized for access"
- Step by step SQL troubleshooting - Embedded for Lexmark
- When I select a a function on the Lexmark device, I don't receive a prompt for any code.
- Why don't Client Codes show up in the Popup, Embedded or Copy Audit selections - Embedded for Lexmark
-
Print Audit Embedded for Sharp
- Configuring IIS(II6)/.NET 4 for Windows 2003/Vista
- Configuring IIS(II7)/.NET 4 for Windows 2008/Windows 7
- Copier won't unlock after Print Audit for Sharp Upgrade
- Error "Cannot connect to Authentication Server
- How many CALs does Print Audit use? (SQL) - Embedded for Sharp
- How to add a Sharp Embedded device in the Print Audit 6 Administrator
- How to create User groups to use with restrictions
- How to disable Print Audit Embedded for Sharp when there is no network
- How to enable debug logging in Print Audit Embedded - Sharp.
- How to set up PA Embeded for Sharp with a dedicated App Pool
- How to set up pricing
- How to set up restrictions
- How to Use VNC to remote into a Sharp copier
- Install Error Message
- Issues caused by installation of Print Audit Sharp Embedded on non-English Operating System
- Print Audit Embedded for Sharp - Certified Devices
- Print Audit Embedded for Sharp giving "Cannot Connect to Accounting Server" intermittently
- Receiving "Service Unavailable HTTP Error 503. The service is unavailable." when running Sharp Embedded Diagnostics web page
- Set a Time out for Print Audit Embedded
- Step by step SQL troubleshooting - Embedded for Sharp
- The signature of <file name> is corrupt or invalid - Internet Explorer or Edge Web Browsers
- Where to access the latest build of Print Audit 6 Embedded for Sharp
- Why won't Client Codes show up in the Popup, Embedded or Copy Audit selections
- WSUS (Windows Server Update Services) and Sharp Embedded
-
Print Audit Embedded for Xerox
- Card Readers and Xerox VersaLink Devices
- Configuring Print Audit Embedded for Xerox for use with a Card Reader
- Error: Communication Problem - Unknown problem with the authentication system was detected. Unable to login.
- Error: Print Audit License is not Valid
- Error: Unable to connect to Database Communicator
- Error when removing Print Audit Embedded for Xerox from the Registration Client
- Error when running Print Audit Embedded for Xerox Installer
- Generating a Self-Signed Certificate for Xerox Embedded.
- The signature of <file name> is corrupt or invalid (Internet Explorer or Edge Web Browsers) - Embedded for Xerox
- Username and Password when installing Xerox Embedded
- When using PIN code authentication on Xerox Embedded, an error to contact System Administrator occurs when retrieving PIN code.
- WSUS (Windows Server Update Services) and Xerox Embedded
- Xerox Embedded: How to Disable Application
- Xerox Registration Tool
-
Print Audit Job Manager and Reporting
- Can I use Job Pricing Overrides in Analysis Reporting?
- Does Print Audit 6 support Secure (SSL) Email for Scheduled Reporting?
- Executive Summary and Printing Breakdown Report Total Pages
- How to add a logo to your Job Manager Report
- How to add your own logo into Analysis Reporting
- How to Automatically Include the Date Range in a Report
- How to create a Full Report within the Job Manager
- How to create a report based on the Printer Accounts set up in the Administrator
- How to export jobs into a csv file from the Job Manager
- How To Install Multiple Copies of the Reporting Tools
- How to move Reports/Exports from another PC
- Invalid Column Name Error on Job Manager start.
- Print Audit 6-Run time error in Analysis Reporting
- Print Audit report doesn't display on screen properly
- Scheduled Export to a network location
- Unexpected Error - 70 when exporting Jobs
- Upgrading Print Audit Reporting Tools
- Using Job Manager to investigate final costs
-
Windows Client Articles
- Changing the client configuration.
- Getting error message "Could not connect and verify your information. Your job has been cancelled. Please contact your technical support."
- GPO Deployment of the Print Audit 6 client
- How to add your own logo on the Client Popup (Windows Client)
- How to cancel client batching
- How to install the Print Audit 6 Client
- How to set up Print Audit 6 Client Debug Logging
- Print Audit Client and Citrix
- Why are there two different port settings for the Print Audit Client?
- Why do I receive two popups when printing one job?
- Why Print Audit Client doesn't cancel a print job.
- Windows 7 64 Bit PA Pop Up Issue
Receiving error "User ID not authorized for access"
Receiving error "User ID not authorized for access"
This message will appear when there is a restriction set up in the Print Audit Administrator Lexmark plugin that restricts the user from accessing the MFP function.
How did we do with this article?
Print Audit 6
- Knowledge Base
- **** Print Audit 6 (PA6) and PCS Director (PCSD) End of Life Milestones
- Where to find Print Audit 6 documentation
- ***NOTICE: Tracking in Edge and Internet Explorer***
- Print Audit 6 stops working after Microsoft Security Update
-
Database Articles
- After moving the PRINTAUDIT database to a new SQL server, the PrintAudit service account no longer works.
- Error 1606 - Cannot Access Network Resource(s)
- Error 3241 when trying to restore or attach a database.
- Getting error when running the migration tool
- How many CALs does Print Audit use? (SQL)
- How to change Print Audit 6 Database Type
- How to compact your Access database
- How to set "Mixed Mode Authentication" without SQL Management Studio
- How To Set MS-SQL "Auto Close" without the SQL Server Management Tools
- Moving Print Audit 6 with Access to a New Server
- Resolving errors related to "PRIMARY filegroup is full'
- SQL Server Error 10055 connecting Administrator to the Database Server
- Step by step SQL troubleshooting
- Why are there so many "Information" events in the Windows Event viewer regarding MS-SQL
-
Mac Client Articles
- Debug Logging for Print Audit 6 Mac Client
- How to add your own logo on the Client Popup (Mac Client)
- How to print to file on a Mac
- Installation Error with v6.4.24R (or higher) of the Mac Client
- Mac Uninstall
- Manually Removing "Disconnected" Jobs from a Mac Client
- Troubleshooting Guide for Print Audit 6 Mac
-
Miscellaneous Articles
- "Task Engine failed to start" Error with scheduled jobs in Print Audit.
- ** The signature of <file name> is corrupt or invalid - Internet Explorer or Edge Web Browsers
- Adobe Reader Postscript Printing and Color Detection
- Adobe Reader X - Getting Licensing error with Protected Mode disabled.
- Database Communicator and Authenticated Proxies
- Disable Off-Network Laptop Tracking
- Double Pop Ups with Adobe X and up
- Error - Failed to get Active Directory user. Defaulting to NT domain.
- Failed to Create the DataGlobal Object
- Getting an "Invalid Drive Error" - Error 1327
- Getting Licensing Error on Local installation of Admin
- GPO rollout is not silent
- How To Add "Telnet" to Windows 7/Server 2008 and up
- How to deploy additional Database Communicators
- How to uninstall Print Audit 6 without a msi file
- Job Merge Wizard error
- License Reactivation
- Print Audit 6, Sophos and Windows 7
- Print Audit error - only printing one page
- Print Audit Service not starting when Server boots
- Print Jobs going through when balances are at 0 or less
- Pro Tip: Using Rules to notify users about broken devices.
- Received Run Time Error '9'
- Received the following error message, Unable to create the report:
- Scheduled task setup on WIN 7 or Server 2008
- Script error occurs in Outlook or Internet Explorer when canceling a job
- SQL Server Management Studio COM Error on Startup
- Turn Off Tracking for Document Names/Users
- What are Universal Drivers and how do they affect Print Audit
- When I use "Print Test Page" from a Windows Printer Print Audit doesn't record the job
- Where are the Print Audit log files located
-
Print Audit Administrator Articles
- Active Directory and Importing Users in Print Audit
- Can I include the total cost on the message window that appears when a rule is triggered?
- Getting Licensing error when running Print Audit Administrator on a remote workstation.
- Getting OCX errors when trying to run the PA Administrator
- Getting Run-time Error 339 when installing Administrator
- How can I charge different prices for duplex printing?
- How can I deny color printing based on the application name?
- How can I receive an email when a user triggers a rule
- How do I ignore a specific printer/device?
- How to change the order of Client Custom Fields
- How to Clear Pending Jobs
- How to create custom Security Profiles
- How to Disable enhanced color mode detection
- How to enable "Track direct spooler submit jobs"
- How to enter OU strings when importing users from Active Directory
- How to grant users different permissions in Print Audit
- How To Install Multiple Administrators
- How to schedule custom field imports
- How to Set up User Allowances
- Ignoring a process in the Applications tab
- Importing users from Active Directory with nested OU's
- Invalid Column Name Error on Administrator start.
- New Client ID's going to "Inactive".
- Print Audit Administrator in an NDS environment
- Upgrading the Print Audit Administrator
- Using gmail for email notification in Print Audit 6.
- What is the IP address of the Licensing Server
- When using a Rules popup and the Type is set to "Color" pages, the %userbalance is alway zero
- Why don't Client Codes show up in the Popup, Embedded or Copy Audit selections
-
Print Audit Embedded for HP
- Error - Users is not a valid user or group
- How to find the VID/PID of a UBS Card Reader
- How to locate the Log files for Print Audit Embedded for HP
- I have all prerequisites installed but the application just won't register (deploy) on to the device.
- I have registered the application on to the device but the authentication screen does not show.
- The application does not register successfully on the device
- The application registers fine but it never shows up on the device's screen
- The signature of <file name> is corrupt or invalid (Internet Explorer or Edge Web Browsers) - Embedded for HP
- When connecting the USB card reader, an error message is shown on the device
- WSUS (Windows Server Update Services) and HP Embedded
- Print Audit Embedded for Konica Minolta
-
Print Audit Embedded for Kyocera
- 'Desktop' models may require additional memory to install the Embedded Client
- Embedded for Kyocera Access Print Audit Server Error
- How do I get Swipe/Prox card registration to work in Embedded for Kyocera
- How many CALs does Print Audit use? (SQL) - Embedded for Kyocera
- How to add a Kyocera Embedded device in the Print Audit 6 Administrator
- How to create User groups to use with restrictions - Embedded for Kyocera
- How to enable extended logging on the Print Audit Embedded - Kyocera client.
- How to set up pricing - Embedded for Kyocera
- How to set up restrictions - Embedded for Kyocera
- Step by step SQL troubleshooting - Embedded for Kyocera
- Support for Small Screen Kyocera Devices
- Why don't Client Codes show up in the Popup, Embedded for Kyocera or Copy Audit selections
-
Print Audit Embedded for Lexmark
- How to add an Embedded device in the Print Audit 6 Administrator
- How to create User groups to use with restrictions - Embedded for Lexmark
- How to enable debug logging on the Print Audit Embedded - Lexmark client
- How to set up pricing - Embedded for Lexmark
- How to set up restrictions - Embedded for Lexmark
- Lexmark Embedded Double Logon
- Receiving error "Error launching Print Audit Secure"
- Receiving error "User ID not authorized for access"
- Step by step SQL troubleshooting - Embedded for Lexmark
- When I select a a function on the Lexmark device, I don't receive a prompt for any code.
- Why don't Client Codes show up in the Popup, Embedded or Copy Audit selections - Embedded for Lexmark
-
Print Audit Embedded for Sharp
- Configuring IIS(II6)/.NET 4 for Windows 2003/Vista
- Configuring IIS(II7)/.NET 4 for Windows 2008/Windows 7
- Copier won't unlock after Print Audit for Sharp Upgrade
- Error "Cannot connect to Authentication Server
- How many CALs does Print Audit use? (SQL) - Embedded for Sharp
- How to add a Sharp Embedded device in the Print Audit 6 Administrator
- How to create User groups to use with restrictions
- How to disable Print Audit Embedded for Sharp when there is no network
- How to enable debug logging in Print Audit Embedded - Sharp.
- How to set up PA Embeded for Sharp with a dedicated App Pool
- How to set up pricing
- How to set up restrictions
- How to Use VNC to remote into a Sharp copier
- Install Error Message
- Issues caused by installation of Print Audit Sharp Embedded on non-English Operating System
- Print Audit Embedded for Sharp - Certified Devices
- Print Audit Embedded for Sharp giving "Cannot Connect to Accounting Server" intermittently
- Receiving "Service Unavailable HTTP Error 503. The service is unavailable." when running Sharp Embedded Diagnostics web page
- Set a Time out for Print Audit Embedded
- Step by step SQL troubleshooting - Embedded for Sharp
- The signature of <file name> is corrupt or invalid - Internet Explorer or Edge Web Browsers
- Where to access the latest build of Print Audit 6 Embedded for Sharp
- Why won't Client Codes show up in the Popup, Embedded or Copy Audit selections
- WSUS (Windows Server Update Services) and Sharp Embedded
-
Print Audit Embedded for Xerox
- Card Readers and Xerox VersaLink Devices
- Configuring Print Audit Embedded for Xerox for use with a Card Reader
- Error: Communication Problem - Unknown problem with the authentication system was detected. Unable to login.
- Error: Print Audit License is not Valid
- Error: Unable to connect to Database Communicator
- Error when removing Print Audit Embedded for Xerox from the Registration Client
- Error when running Print Audit Embedded for Xerox Installer
- Generating a Self-Signed Certificate for Xerox Embedded.
- The signature of <file name> is corrupt or invalid (Internet Explorer or Edge Web Browsers) - Embedded for Xerox
- Username and Password when installing Xerox Embedded
- When using PIN code authentication on Xerox Embedded, an error to contact System Administrator occurs when retrieving PIN code.
- WSUS (Windows Server Update Services) and Xerox Embedded
- Xerox Embedded: How to Disable Application
- Xerox Registration Tool
-
Print Audit Job Manager and Reporting
- Can I use Job Pricing Overrides in Analysis Reporting?
- Does Print Audit 6 support Secure (SSL) Email for Scheduled Reporting?
- Executive Summary and Printing Breakdown Report Total Pages
- How to add a logo to your Job Manager Report
- How to add your own logo into Analysis Reporting
- How to Automatically Include the Date Range in a Report
- How to create a Full Report within the Job Manager
- How to create a report based on the Printer Accounts set up in the Administrator
- How to export jobs into a csv file from the Job Manager
- How To Install Multiple Copies of the Reporting Tools
- How to move Reports/Exports from another PC
- Invalid Column Name Error on Job Manager start.
- Print Audit 6-Run time error in Analysis Reporting
- Print Audit report doesn't display on screen properly
- Scheduled Export to a network location
- Unexpected Error - 70 when exporting Jobs
- Upgrading Print Audit Reporting Tools
- Using Job Manager to investigate final costs
-
Windows Client Articles
- Changing the client configuration.
- Getting error message "Could not connect and verify your information. Your job has been cancelled. Please contact your technical support."
- GPO Deployment of the Print Audit 6 client
- How to add your own logo on the Client Popup (Windows Client)
- How to cancel client batching
- How to install the Print Audit 6 Client
- How to set up Print Audit 6 Client Debug Logging
- Print Audit Client and Citrix
- Why are there two different port settings for the Print Audit Client?
- Why do I receive two popups when printing one job?
- Why Print Audit Client doesn't cancel a print job.
- Windows 7 64 Bit PA Pop Up Issue