- Knowledge Base
- **** Print Audit 6 (PA6) and PCS Director (PCSD) End of Life Milestones
- Where to find Print Audit 6 documentation
- ***NOTICE: Tracking in Edge and Internet Explorer***
- Print Audit 6 stops working after Microsoft Security Update
- Print Audit 6 / PCS Director
-
Database Articles
- After moving the PRINTAUDIT database to a new SQL server, the PrintAudit service account no longer works.
- Error 1606 - Cannot Access Network Resource(s)
- Error 3241 when trying to restore or attach a database.
- Getting error when running the migration tool
- How many CALs does Print Audit use? (SQL)
- How to change Print Audit 6 Database Type
- How to compact your Access database
- How to set "Mixed Mode Authentication" without SQL Management Studio
- How To Set MS-SQL "Auto Close" without the SQL Server Management Tools
- Moving Print Audit 6 with Access to a New Server
- Resolving errors related to "PRIMARY filegroup is full'
- SQL Server Error 10055 connecting Administrator to the Database Server
- Step by step SQL troubleshooting
- Why are there so many "Information" events in the Windows Event viewer regarding MS-SQL
-
Mac Client Articles
- Debug Logging for Print Audit 6 Mac Client
- How to add your own logo on the Client Popup (Mac Client)
- How to print to file on a Mac
- Installation Error with v6.4.24R (or higher) of the Mac Client
- Mac Uninstall
- Manually Removing "Disconnected" Jobs from a Mac Client
- Troubleshooting Guide for Print Audit 6 Mac
-
Miscellaneous Articles
- "Task Engine failed to start" Error with scheduled jobs in Print Audit.
- ** The signature of <file name> is corrupt or invalid - Internet Explorer or Edge Web Browsers
- Adobe Reader Postscript Printing and Color Detection
- Adobe Reader X - Getting Licensing error with Protected Mode disabled.
- Database Communicator and Authenticated Proxies
- Disable Off-Network Laptop Tracking
- Double Pop Ups with Adobe X and up
- Error - Failed to get Active Directory user. Defaulting to NT domain.
- Failed to Create the DataGlobal Object
- Getting an "Invalid Drive Error" - Error 1327
- Getting Licensing Error on Local installation of Admin
- GPO rollout is not silent
- How To Add "Telnet" to Windows 7/Server 2008 and up
- How to deploy additional Database Communicators
- How to uninstall Print Audit 6 without a msi file
- Job Merge Wizard error
- License Reactivation
- Print Audit 6, Sophos and Windows 7
- Print Audit error - only printing one page
- Print Audit Service not starting when Server boots
- Print Jobs going through when balances are at 0 or less
- Pro Tip: Using Rules to notify users about broken devices.
- Received Run Time Error '9'
- Received the following error message, Unable to create the report:
- Scheduled task setup on WIN 7 or Server 2008
- Script error occurs in Outlook or Internet Explorer when canceling a job
- SQL Server Management Studio COM Error on Startup
- Turn Off Tracking for Document Names/Users
- What are Universal Drivers and how do they affect Print Audit
- When I use "Print Test Page" from a Windows Printer Print Audit doesn't record the job
- Where are the Print Audit log files located
-
Print Audit Administrator Articles
- Active Directory and Importing Users in Print Audit
- Can I include the total cost on the message window that appears when a rule is triggered?
- Getting Licensing error when running Print Audit Administrator on a remote workstation.
- Getting OCX errors when trying to run the PA Administrator
- Getting Run-time Error 339 when installing Administrator
- How can I charge different prices for duplex printing?
- How can I deny color printing based on the application name?
- How can I receive an email when a user triggers a rule
- How do I ignore a specific printer/device?
- How to change the order of Client Custom Fields
- How to Clear Pending Jobs
- How to create custom Security Profiles
- How to Disable enhanced color mode detection
- How to enable "Track direct spooler submit jobs"
- How to enter OU strings when importing users from Active Directory
- How to grant users different permissions in Print Audit
- How To Install Multiple Administrators
- How to schedule custom field imports
- How to Set up User Allowances
- Ignoring a process in the Applications tab
- Importing users from Active Directory with nested OU's
- Invalid Column Name Error on Administrator start.
- New Client ID's going to "Inactive".
- Print Audit Administrator in an NDS environment
- Upgrading the Print Audit Administrator
- Using gmail for email notification in Print Audit 6.
- What is the IP address of the Licensing Server
- When using a Rules popup and the Type is set to "Color" pages, the %userbalance is alway zero
- Why don't Client Codes show up in the Popup, Embedded or Copy Audit selections
-
Print Audit Embedded for HP
- Error - Users is not a valid user or group
- How to find the VID/PID of a UBS Card Reader
- How to locate the Log files for Print Audit Embedded for HP
- I have all prerequisites installed but the application just won't register (deploy) on to the device.
- I have registered the application on to the device but the authentication screen does not show.
- The application does not register successfully on the device
- The application registers fine but it never shows up on the device's screen
- The signature of <file name> is corrupt or invalid (Internet Explorer or Edge Web Browsers) - Embedded for HP
- When connecting the USB card reader, an error message is shown on the device
- WSUS (Windows Server Update Services) and HP Embedded
- Print Audit Embedded for Konica Minolta
-
Print Audit Embedded for Kyocera
- 'Desktop' models may require additional memory to install the Embedded Client
- Embedded for Kyocera Access Print Audit Server Error
- How do I get Swipe/Prox card registration to work in Embedded for Kyocera
- How many CALs does Print Audit use? (SQL) - Embedded for Kyocera
- How to add a Kyocera Embedded device in the Print Audit 6 Administrator
- How to create User groups to use with restrictions - Embedded for Kyocera
- How to enable extended logging on the Print Audit Embedded - Kyocera client.
- How to set up pricing - Embedded for Kyocera
- How to set up restrictions - Embedded for Kyocera
- Step by step SQL troubleshooting - Embedded for Kyocera
- Support for Small Screen Kyocera Devices
- Why don't Client Codes show up in the Popup, Embedded for Kyocera or Copy Audit selections
-
Print Audit Embedded for Lexmark
- How to add an Embedded device in the Print Audit 6 Administrator
- How to create User groups to use with restrictions - Embedded for Lexmark
- How to enable debug logging on the Print Audit Embedded - Lexmark client
- How to set up pricing - Embedded for Lexmark
- How to set up restrictions - Embedded for Lexmark
- Lexmark Embedded Double Logon
- Receiving error "Error launching Print Audit Secure"
- Receiving error "User ID not authorized for access"
- Step by step SQL troubleshooting - Embedded for Lexmark
- When I select a a function on the Lexmark device, I don't receive a prompt for any code.
- Why don't Client Codes show up in the Popup, Embedded or Copy Audit selections - Embedded for Lexmark
-
Print Audit Embedded for Sharp
- Configuring IIS(II6)/.NET 4 for Windows 2003/Vista
- Configuring IIS(II7)/.NET 4 for Windows 2008/Windows 7
- Copier won't unlock after Print Audit for Sharp Upgrade
- Error "Cannot connect to Authentication Server
- How many CALs does Print Audit use? (SQL) - Embedded for Sharp
- How to add a Sharp Embedded device in the Print Audit 6 Administrator
- How to create User groups to use with restrictions
- How to disable Print Audit Embedded for Sharp when there is no network
- How to enable debug logging in Print Audit Embedded - Sharp.
- How to set up PA Embeded for Sharp with a dedicated App Pool
- How to set up pricing
- How to set up restrictions
- How to Use VNC to remote into a Sharp copier
- Install Error Message
- Issues caused by installation of Print Audit Sharp Embedded on non-English Operating System
- Print Audit Embedded for Sharp - Certified Devices
- Print Audit Embedded for Sharp giving "Cannot Connect to Accounting Server" intermittently
- Receiving "Service Unavailable HTTP Error 503. The service is unavailable." when running Sharp Embedded Diagnostics web page
- Set a Time out for Print Audit Embedded
- Step by step SQL troubleshooting - Embedded for Sharp
- The signature of <file name> is corrupt or invalid - Internet Explorer or Edge Web Browsers
- Where to access the latest build of Print Audit 6 Embedded for Sharp
- Why won't Client Codes show up in the Popup, Embedded or Copy Audit selections
- WSUS (Windows Server Update Services) and Sharp Embedded
-
Print Audit Embedded for Xerox
- Card Readers and Xerox VersaLink Devices
- Configuring Print Audit Embedded for Xerox for use with a Card Reader
- Error: Communication Problem - Unknown problem with the authentication system was detected. Unable to login.
- Error: Print Audit License is not Valid
- Error: Unable to connect to Database Communicator
- Error when removing Print Audit Embedded for Xerox from the Registration Client
- Error when running Print Audit Embedded for Xerox Installer
- Generating a Self-Signed Certificate for Xerox Embedded.
- The signature of <file name> is corrupt or invalid (Internet Explorer or Edge Web Browsers) - Embedded for Xerox
- Username and Password when installing Xerox Embedded
- When using PIN code authentication on Xerox Embedded, an error to contact System Administrator occurs when retrieving PIN code.
- WSUS (Windows Server Update Services) and Xerox Embedded
- Xerox Embedded: How to Disable Application
- Xerox Registration Tool
-
Print Audit Job Manager and Reporting
- Can I use Job Pricing Overrides in Analysis Reporting?
- Does Print Audit 6 support Secure (SSL) Email for Scheduled Reporting?
- Executive Summary and Printing Breakdown Report Total Pages
- How to add a logo to your Job Manager Report
- How to add your own logo into Analysis Reporting
- How to Automatically Include the Date Range in a Report
- How to create a Full Report within the Job Manager
- How to create a report based on the Printer Accounts set up in the Administrator
- How to export jobs into a csv file from the Job Manager
- How To Install Multiple Copies of the Reporting Tools
- How to move Reports/Exports from another PC
- Invalid Column Name Error on Job Manager start.
- Print Audit 6-Run time error in Analysis Reporting
- Print Audit report doesn't display on screen properly
- Scheduled Export to a network location
- Unexpected Error - 70 when exporting Jobs
- Upgrading Print Audit Reporting Tools
- Using Job Manager to investigate final costs
-
Windows Client Articles
- Changing the client configuration.
- Getting error message "Could not connect and verify your information. Your job has been cancelled. Please contact your technical support."
- GPO Deployment of the Print Audit 6 client
- How to add your own logo on the Client Popup (Windows Client)
- How to cancel client batching
- How to install the Print Audit 6 Client
- How to set up Print Audit 6 Client Debug Logging
- Print Audit Client and Citrix
- Why are there two different port settings for the Print Audit Client?
- Why do I receive two popups when printing one job?
- Why Print Audit Client doesn't cancel a print job.
- Windows 7 64 Bit PA Pop Up Issue
Step by step SQL troubleshooting - Embedded for Sharp
1. Check in the Configuration Manager to see if the SQL Server and that the SQL Server Browser are running and are set to Automatic. If it is not running and start is greyed out follow the steps below to start the service.
- Right click on the SQL Server Browser
- Click Properties
- Click on the Service tab
- Set the Start Mode to Automatic
- Click Ok
2. If they are using SQLEXPRESS make sure the user has SQLEXPRESS as the instance name.
3. Make sure the SQL server is in mixed mode
- Open the SQL Server Management Studio Express
- Right click on the server and choose Properties
- Under Select a Page choose Security
- Server authentication should be SQL Server and Windows Authentication Mode (this is mixed mode)
4. Check to see that Shared Memory, Named Pipes and TCP/IP are enabled in the SQL Configuration Manager.
5. Try putting ,1433 after the ServerName\InstanceName
- Example : PJLM-Tech4\SQLEXPRESS,1433
6. Enter 1433 into TCP Dynamic Port on the IP1 and IPAll
- Open the SQL Configuration Manager
- Go to SQL Server 2005 Network Configuration
- Choose Protocols for SQLEXPRESS
- Double click the TCP/IP protocol to open the properties page
- Click on the IP Address tab
- Enter 1433 into the TCP Dynamic port on the IP1 and IPALL sections
7. Check to see that Remote Connections are allowed
- Open the SQL Server Management Studio
- Right click on the server and select Properties
- Under Select a Page choose Connections
- Check the box to “Allow remote connection to this server”
- Restart the SQL server
How did we do with this article?
Print Audit 6
- Knowledge Base
- **** Print Audit 6 (PA6) and PCS Director (PCSD) End of Life Milestones
- Where to find Print Audit 6 documentation
- ***NOTICE: Tracking in Edge and Internet Explorer***
- Print Audit 6 stops working after Microsoft Security Update
- Print Audit 6 / PCS Director
-
Database Articles
- After moving the PRINTAUDIT database to a new SQL server, the PrintAudit service account no longer works.
- Error 1606 - Cannot Access Network Resource(s)
- Error 3241 when trying to restore or attach a database.
- Getting error when running the migration tool
- How many CALs does Print Audit use? (SQL)
- How to change Print Audit 6 Database Type
- How to compact your Access database
- How to set "Mixed Mode Authentication" without SQL Management Studio
- How To Set MS-SQL "Auto Close" without the SQL Server Management Tools
- Moving Print Audit 6 with Access to a New Server
- Resolving errors related to "PRIMARY filegroup is full'
- SQL Server Error 10055 connecting Administrator to the Database Server
- Step by step SQL troubleshooting
- Why are there so many "Information" events in the Windows Event viewer regarding MS-SQL
-
Mac Client Articles
- Debug Logging for Print Audit 6 Mac Client
- How to add your own logo on the Client Popup (Mac Client)
- How to print to file on a Mac
- Installation Error with v6.4.24R (or higher) of the Mac Client
- Mac Uninstall
- Manually Removing "Disconnected" Jobs from a Mac Client
- Troubleshooting Guide for Print Audit 6 Mac
-
Miscellaneous Articles
- "Task Engine failed to start" Error with scheduled jobs in Print Audit.
- ** The signature of <file name> is corrupt or invalid - Internet Explorer or Edge Web Browsers
- Adobe Reader Postscript Printing and Color Detection
- Adobe Reader X - Getting Licensing error with Protected Mode disabled.
- Database Communicator and Authenticated Proxies
- Disable Off-Network Laptop Tracking
- Double Pop Ups with Adobe X and up
- Error - Failed to get Active Directory user. Defaulting to NT domain.
- Failed to Create the DataGlobal Object
- Getting an "Invalid Drive Error" - Error 1327
- Getting Licensing Error on Local installation of Admin
- GPO rollout is not silent
- How To Add "Telnet" to Windows 7/Server 2008 and up
- How to deploy additional Database Communicators
- How to uninstall Print Audit 6 without a msi file
- Job Merge Wizard error
- License Reactivation
- Print Audit 6, Sophos and Windows 7
- Print Audit error - only printing one page
- Print Audit Service not starting when Server boots
- Print Jobs going through when balances are at 0 or less
- Pro Tip: Using Rules to notify users about broken devices.
- Received Run Time Error '9'
- Received the following error message, Unable to create the report:
- Scheduled task setup on WIN 7 or Server 2008
- Script error occurs in Outlook or Internet Explorer when canceling a job
- SQL Server Management Studio COM Error on Startup
- Turn Off Tracking for Document Names/Users
- What are Universal Drivers and how do they affect Print Audit
- When I use "Print Test Page" from a Windows Printer Print Audit doesn't record the job
- Where are the Print Audit log files located
-
Print Audit Administrator Articles
- Active Directory and Importing Users in Print Audit
- Can I include the total cost on the message window that appears when a rule is triggered?
- Getting Licensing error when running Print Audit Administrator on a remote workstation.
- Getting OCX errors when trying to run the PA Administrator
- Getting Run-time Error 339 when installing Administrator
- How can I charge different prices for duplex printing?
- How can I deny color printing based on the application name?
- How can I receive an email when a user triggers a rule
- How do I ignore a specific printer/device?
- How to change the order of Client Custom Fields
- How to Clear Pending Jobs
- How to create custom Security Profiles
- How to Disable enhanced color mode detection
- How to enable "Track direct spooler submit jobs"
- How to enter OU strings when importing users from Active Directory
- How to grant users different permissions in Print Audit
- How To Install Multiple Administrators
- How to schedule custom field imports
- How to Set up User Allowances
- Ignoring a process in the Applications tab
- Importing users from Active Directory with nested OU's
- Invalid Column Name Error on Administrator start.
- New Client ID's going to "Inactive".
- Print Audit Administrator in an NDS environment
- Upgrading the Print Audit Administrator
- Using gmail for email notification in Print Audit 6.
- What is the IP address of the Licensing Server
- When using a Rules popup and the Type is set to "Color" pages, the %userbalance is alway zero
- Why don't Client Codes show up in the Popup, Embedded or Copy Audit selections
-
Print Audit Embedded for HP
- Error - Users is not a valid user or group
- How to find the VID/PID of a UBS Card Reader
- How to locate the Log files for Print Audit Embedded for HP
- I have all prerequisites installed but the application just won't register (deploy) on to the device.
- I have registered the application on to the device but the authentication screen does not show.
- The application does not register successfully on the device
- The application registers fine but it never shows up on the device's screen
- The signature of <file name> is corrupt or invalid (Internet Explorer or Edge Web Browsers) - Embedded for HP
- When connecting the USB card reader, an error message is shown on the device
- WSUS (Windows Server Update Services) and HP Embedded
- Print Audit Embedded for Konica Minolta
-
Print Audit Embedded for Kyocera
- 'Desktop' models may require additional memory to install the Embedded Client
- Embedded for Kyocera Access Print Audit Server Error
- How do I get Swipe/Prox card registration to work in Embedded for Kyocera
- How many CALs does Print Audit use? (SQL) - Embedded for Kyocera
- How to add a Kyocera Embedded device in the Print Audit 6 Administrator
- How to create User groups to use with restrictions - Embedded for Kyocera
- How to enable extended logging on the Print Audit Embedded - Kyocera client.
- How to set up pricing - Embedded for Kyocera
- How to set up restrictions - Embedded for Kyocera
- Step by step SQL troubleshooting - Embedded for Kyocera
- Support for Small Screen Kyocera Devices
- Why don't Client Codes show up in the Popup, Embedded for Kyocera or Copy Audit selections
-
Print Audit Embedded for Lexmark
- How to add an Embedded device in the Print Audit 6 Administrator
- How to create User groups to use with restrictions - Embedded for Lexmark
- How to enable debug logging on the Print Audit Embedded - Lexmark client
- How to set up pricing - Embedded for Lexmark
- How to set up restrictions - Embedded for Lexmark
- Lexmark Embedded Double Logon
- Receiving error "Error launching Print Audit Secure"
- Receiving error "User ID not authorized for access"
- Step by step SQL troubleshooting - Embedded for Lexmark
- When I select a a function on the Lexmark device, I don't receive a prompt for any code.
- Why don't Client Codes show up in the Popup, Embedded or Copy Audit selections - Embedded for Lexmark
-
Print Audit Embedded for Sharp
- Configuring IIS(II6)/.NET 4 for Windows 2003/Vista
- Configuring IIS(II7)/.NET 4 for Windows 2008/Windows 7
- Copier won't unlock after Print Audit for Sharp Upgrade
- Error "Cannot connect to Authentication Server
- How many CALs does Print Audit use? (SQL) - Embedded for Sharp
- How to add a Sharp Embedded device in the Print Audit 6 Administrator
- How to create User groups to use with restrictions
- How to disable Print Audit Embedded for Sharp when there is no network
- How to enable debug logging in Print Audit Embedded - Sharp.
- How to set up PA Embeded for Sharp with a dedicated App Pool
- How to set up pricing
- How to set up restrictions
- How to Use VNC to remote into a Sharp copier
- Install Error Message
- Issues caused by installation of Print Audit Sharp Embedded on non-English Operating System
- Print Audit Embedded for Sharp - Certified Devices
- Print Audit Embedded for Sharp giving "Cannot Connect to Accounting Server" intermittently
- Receiving "Service Unavailable HTTP Error 503. The service is unavailable." when running Sharp Embedded Diagnostics web page
- Set a Time out for Print Audit Embedded
- Step by step SQL troubleshooting - Embedded for Sharp
- The signature of <file name> is corrupt or invalid - Internet Explorer or Edge Web Browsers
- Where to access the latest build of Print Audit 6 Embedded for Sharp
- Why won't Client Codes show up in the Popup, Embedded or Copy Audit selections
- WSUS (Windows Server Update Services) and Sharp Embedded
-
Print Audit Embedded for Xerox
- Card Readers and Xerox VersaLink Devices
- Configuring Print Audit Embedded for Xerox for use with a Card Reader
- Error: Communication Problem - Unknown problem with the authentication system was detected. Unable to login.
- Error: Print Audit License is not Valid
- Error: Unable to connect to Database Communicator
- Error when removing Print Audit Embedded for Xerox from the Registration Client
- Error when running Print Audit Embedded for Xerox Installer
- Generating a Self-Signed Certificate for Xerox Embedded.
- The signature of <file name> is corrupt or invalid (Internet Explorer or Edge Web Browsers) - Embedded for Xerox
- Username and Password when installing Xerox Embedded
- When using PIN code authentication on Xerox Embedded, an error to contact System Administrator occurs when retrieving PIN code.
- WSUS (Windows Server Update Services) and Xerox Embedded
- Xerox Embedded: How to Disable Application
- Xerox Registration Tool
-
Print Audit Job Manager and Reporting
- Can I use Job Pricing Overrides in Analysis Reporting?
- Does Print Audit 6 support Secure (SSL) Email for Scheduled Reporting?
- Executive Summary and Printing Breakdown Report Total Pages
- How to add a logo to your Job Manager Report
- How to add your own logo into Analysis Reporting
- How to Automatically Include the Date Range in a Report
- How to create a Full Report within the Job Manager
- How to create a report based on the Printer Accounts set up in the Administrator
- How to export jobs into a csv file from the Job Manager
- How To Install Multiple Copies of the Reporting Tools
- How to move Reports/Exports from another PC
- Invalid Column Name Error on Job Manager start.
- Print Audit 6-Run time error in Analysis Reporting
- Print Audit report doesn't display on screen properly
- Scheduled Export to a network location
- Unexpected Error - 70 when exporting Jobs
- Upgrading Print Audit Reporting Tools
- Using Job Manager to investigate final costs
-
Windows Client Articles
- Changing the client configuration.
- Getting error message "Could not connect and verify your information. Your job has been cancelled. Please contact your technical support."
- GPO Deployment of the Print Audit 6 client
- How to add your own logo on the Client Popup (Windows Client)
- How to cancel client batching
- How to install the Print Audit 6 Client
- How to set up Print Audit 6 Client Debug Logging
- Print Audit Client and Citrix
- Why are there two different port settings for the Print Audit Client?
- Why do I receive two popups when printing one job?
- Why Print Audit Client doesn't cancel a print job.
- Windows 7 64 Bit PA Pop Up Issue