Using Job Manager to investigate final costs

There are numerous parts of the application that can interact with the final costs of a job, when costs aren't being calculated correctly, you can use Job Manager to help determine how the final costs for any job have been determined.

The first step will be to open Job Manager, once it's up and running:
1) Setup filters to find the job in question, click the Find Jobs button.
2) Double click on the job you are investigating.
3) Select the costs tab
4) The price option and final unit and job costs are displayed, below these is a break-down of how those final costs were compiled:
Base - This cost comes from the printer profile that was assigned to the printer when the job was printed.
User - This cost comes from the user profile that was assigned to the user who printed the job when the job was printed.
Process - These costs are associated with Application Rules, In the Advanced Section of Administrator you can defined Application Rules for specific applications, including cost modifiers.
Custom Field values - These costs will be listed with the Name of the field that applied a cost modifier, however the specific modifier applied will be associated with the value selected for that field.  Beside the Costs tab is a Custom tab, which will show you the custom field value selected for each custom field on the job.
5) Each of these additional costs also shows a type:
Unit cost - applied to each page.
Unit percentage - a percentage modifier applied to every page's pricing
Job cost - applied to the final cost of the job after all per unit pricing has been calculated.
Job percentage - a percentage modifier applied to the final cost of every job after per unit pricing has been calculated.
6) Each line also shows the value/percentage being applied.

There is one other module that can also affect job costs, and these won't be shown in Job Manager, that's the case where a Rule has changed a cost profile. Rules may also change custom fields, but of course custom fields are reflected in job manager.  If Job Manager doesn't show the problem, and you have the Rules module on your license, check in the Advanced section of Administrator for a rule that is pivoting cost profile. 


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