When I select a a function on the Lexmark device, I don't receive a prompt for any code.


Issue:
When I select a a function on the Lexmark device, I don't receive a prompt for any code.


Solutions:

  1. Verify that the Database Communicator settings are correct and that the Database Communicator Service is running.
    • Verify that the Database Communicator settings are correct in the Print Audit Embedded for Lexmark plugin or in the Secure Server Settings section of the Configure embedded page.
  • Open the Communicator Configuration and verify that the Database Communicator is running.
  1. Verify that there is a valid license for Lexmark Embedded (eSF).
    1. Open the Print Audit Administrator.
    2. Go to "Tools --> View/Change License".
    3. Click on the "Connectors and Addons" tab.
    4. Verify that there are sufficient licenses for "Lexmark Embedded (eSF)" in the Connector/Addon list.
  2. Verify that the Lexmark has been configured in the Print Audit Administrator.
    1. The serial number for the device is correct.
    2. An Authentication type or a custom field prompt has been set up for the device.
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