Why Print Audit Client doesn't cancel a print job.


Issue: 


When using a custom Rule with a dialog box that should cancel a print job, the job either prints right away or the user doesn't have an option to "Cancel".

Causes:

  1. Printer's driver is set to spool directly to the printer.
  2. Print Audit setting not set to wait for page count.
  3. The Print Audit Client doesn't have rights to the remove jobs from the Windows Spooler.

Solutions:

Printer's driver is set to spool directly to the printer.

  1. Open the Printer's Properties.
  2. Click on the tab "Advanced".
  3. Under "Spool printing after last page is spooled", "Start printing after last page is spooled" should be set.

Print Audit setting not set to wait for page count

  1. Open the Print Audit Administrator.
  2. Click on Client Settings.   NOTE: this only applies to Recovery.
  3. Under General Settings, "Do you want to wait for the page count before displaying the Popup window" needs to be set to "Yes".

The Print Audit Client doesn't have rights to the remove jobs from the Windows Spooler.

  1. Check to see if the user has "rights" to alter jobs in their Window Spooler.
  2. Check for third party programs like iPrint that may remove control of the Windows Spooler.
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