Secure Authentication Login Issue

Symptom: When authenticating to the webrelease station the user is returned to the main authentication page without login errors. The user is not able to navigate away from the authentication page.

Problem: The webbrowser does not have cookies enabled. Cookies are required for Secure to properly navigate between pages.

Solution: Enable cookies for your browser. To do this on Windows 7:

  1. Launch Control Panel -> Network and Internet and select Internet Options
  2. Click on the Privacy Tab and set the Internet Zone to Medium. Click Apply
  3. Close your webbrowser and re-launch
  4. navigate to the webrelease station URL (i.e. http://[hostname]/pasecure)
  5. Login
If the issue is still encountered at this point add the webrelease url to the list of trusted sites. To do this on Windows 7:
  1. Launch Control Panel -> Network and Internet and select Internet Options
  2. Click on the Security Tab and select Trusted Sites
  3. Click Sites
  4. Enter the URL and click add. Close and Apply the change.
  5. Close your webbrowser and re-launch
  6. navigate to the webrelease station URL (i.e. http://[hostname]/pasecure)
  7. Login
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