Users unable to see their secured jobs but are visible under the Administrator

Issue: Users can't see their secured jobs when logging into the PA Secure site but the site Administrator can see them.

Cause: Users may be authenticating using Windows Authentication. This may cause their "username" to contain their domain information ie: domain/username. This can be verified by looking at the "Welcome <username>" on the Secure website. If you see "Welcome domain/username", then the site may be using Windows Authentication.

Solution: For the secure web site, remove Windows Authentication from within IIS. To do this in IIS 7:

  1. Open IIS.
  2. Locate the PA Secure website and highlight it.
  3. Click on "Authentication" under IIS settings.
  4. If you see Windows Authentication "enabled", disable it.
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